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Description
Marsview APIs are relied upon by numerous developers and customer experience teams who are embedding conversation intelligence within voice, video, and chat applications. By collaborating, we can redefine the landscape of digital conversation together. Let’s propel your business into the future by spearheading innovation that provides exceptional conversational intelligence and analytics to our users. Our intelligent virtual agents perform tasks and respond to inquiries in a way that feels natural and human-like. They can seamlessly detect user intents to offer in-call support, initiate on-screen actions, manage call dispositions, and summarize conversation notes. Furthermore, these APIs generate actionable insights from every interaction across various channels, ensuring that no customer engagement goes unnoticed. With Marsview's comprehensive suite of language, speech, vision, and empathy APIs, you can quickly implement tailored AI solutions at scale with remarkable confidence. Additionally, our system ensures that the most relevant responses are provided to inquiries, as well as suggesting the next optimal actions to take.
Description
Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching.
Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk.
Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data.
Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.
API Access
Has API
API Access
Has API
Integrations
3CLogic
Agora
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
QEval
Twilio
Zendesk
Zoom
Integrations
3CLogic
Agora
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
QEval
Twilio
Zendesk
Zoom
Pricing Details
$9.99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Marsview
Country
United States
Website
marsview.ai/
Vendor Details
Company Name
Observe.AI
Founded
2017
Country
United States
Website
www.observe.ai/
Product Features
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Telemarketing
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
VoIP Monitoring
Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting