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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your support capacity by equipping your team with AI capabilities rather than simply hiring more staff. Markprompt seamlessly integrates into every aspect of both agent and customer interactions. Elevate your customer support by embedding it thoroughly within your product and throughout various touchpoints. Utilizing our REST APIs, JavaScript libraries, and headless React components allows you to create customer support that is a vital part of the overall user experience. Empower your customer support team with tools that automate routine tasks, enabling them to concentrate on what truly matters: providing exceptional service to customers. You can customize the instructions, behaviors, and design of your chatbots and agent applications, testing them in a sandbox environment prior to rollout. Additionally, analyze the interactions between your customers and agents with your AI applications to identify gaps in knowledge and make necessary improvements. This holistic approach will not only streamline operations but also lead to enhanced customer satisfaction and loyalty.

Description

Thankful's AI agent is trained and tailored to your business. It works seamlessly within your existing helpdesk and can resolve large volumes of customer questions via email, chat, SMS and in-app channels. Thankful's AI agent is able to understand, connect with, solve, personalize and inform. It's able to deliver a human-like service experience, but with machine-like speed, expertise, and scale. Thankful's agent assistance provides AI intuition for human support staff. It saves them time and effort by collecting all relevant information and suggesting next steps. Every customer problem can be solved by the brand using real-time data, reports, and alerts.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Algolia Yes 
Confluence Yes 
Discord Yes 
Front Yes 
GitBook Yes 
GitHub Yes 
Gladly No 
HubSpot CRM Yes 
IBM Cloud No 
Kustomer No 
Magento No 
NetSuite No 
Notion Yes 
Raycast Yes 
React Yes 
Recharge No 
Shopify Plus No 
Slack Yes 

Integrations

Salesforce Yes 
Zendesk Yes 
Algolia No 
Confluence No 
Discord No 
Front No 
GitBook No 
GitHub No 
Gladly Yes 
HubSpot CRM No 
IBM Cloud Yes 
Kustomer Yes 
Magento Yes 
NetSuite Yes 
Notion No 
Raycast No 
React No 
Recharge Yes 
Shopify Plus Yes 
Slack No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Markprompt

Founded

2023

Country

United States

Website

markprompt.com

Vendor Details

Company Name

Thankful

Founded

2018

Country

United States

Website

www.thankful.ai/product

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