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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The platform aggregates data from various consumer devices, such as set-top boxes, tablets, televisions, smartphones, wireless access points, and home gateways, in order to deliver a comprehensive understanding of the quality of service experienced by customers. The xVu toolkit offers intuitive dashboards and APIs that enable customer service representatives, engineers, field technicians, and the customers themselves to swiftly identify the root causes of issues and implement solutions. Mariner is committed to enhancing the efficiency, security, and simplicity of working lives. Established with the goal of fostering enterprise capabilities that support innovation and growth, Mariner integrates strategy, personnel, and technology to create lasting and impactful changes. Our commitment to curiosity drives us to prioritize the best interests of our customers at all times, ensuring that we remain focused on delivering value and support. We believe that fostering strong relationships with our clients is essential for mutual success.

Description

Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Mariner

Country

Canada

Website

www.marinerxvu.com

Vendor Details

Company Name

RouteThis

Founded

2013

Country

Canada

Website

routethis.com/platform/

Product Features

Product Features

Network Troubleshooting

Alerts / Escalation No 
Bandwidth Troubleshooting No 
Change Management No 
Configuration Management No 
Connectivity Management No 
Data Visualization No 
Historical Audit No 
Mobile Network Troubleshooting No 
Network Analysis No 
Network Monitoring No 

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Alternatives

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