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Description
Gather and evaluate customer insights through online surveys measuring CSAT, CES, and NPS. Marcom Robot's customer feedback software simplifies the process of understanding customer sentiment, quantifying loyalty, and uncovering genuine opinions about your products, services, or team interactions. Not all customer feedback solutions are created equal, as Marcom Robot offers essential features, an enjoyable user experience, and budget-friendly pricing options. Additionally, Marcom Robot allows you to utilize both single-question and multi-question surveys for comprehensive feedback collection. This all-encompassing feedback tool enables you to design, initiate, analyze, and respond to customer feedback efficiently. You can create and deploy one-click surveys in just minutes, employing engaging formats like smiley faces, thumbs up/down, star ratings, and more. With our intuitive survey builder, you can develop multi-question surveys that include single-choice, multiple-choice, yes/no, radio buttons, and various other question types. Plus, you have access to ready-made templates for CSAT, CES, and NPS surveys to streamline the feedback process even further. Discover how easy it is to enhance your customer engagement and satisfaction using Marcom Robot's innovative features.
Description
The Feedback Revolution is here to transform how you understand client perceptions. Are you eager to learn what your clients are saying? Keep track of their insights by utilizing qrite to maintain control. Transform feedback into actionable data and always ensure you are asking the most pertinent questions at the ideal moments! Customers can easily access a unique QR code found on packaging, stickers, or in designated areas. Upon scanning, they’re directed to a tailored survey with questions specifically designed for them, as well as for the product or service and the location in question. Instantaneously, the feedback provided is accessible through your online dashboard. By enhancing customer satisfaction surveys, you can create the perfect questionnaires that connect inquiries to the specific place, product or service, and timing, ensuring your surveys are always pertinent. Additionally, you can effortlessly modify complete surveys at any time without needing to reprint any QR codes—it's entirely in your hands. This system provides you with rich, real-time data, as the dashboard not only displays individual feedback but also emphasizes actionable insights and key statistics for each survey, allowing for a comprehensive understanding of customer sentiments. This innovative approach empowers businesses to continuously adapt and improve their offerings based on real-time customer input.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ActiveCampaign
Yes
Adobe Marketo Engage
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Mailchimp
Yes
Salesforce
Yes
Salesforce Marketing Cloud Account Engagement
Yes
Shopify
No
Zapier
Yes
Integrations
ActiveCampaign
No
Adobe Marketo Engage
No
HubSpot CRM
No
HubSpot Customer Platform
No
Mailchimp
No
Salesforce
No
Salesforce Marketing Cloud Account Engagement
No
Shopify
Yes
Zapier
No
Pricing Details
$16 per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Marcom Robot
Country
United States
Website
www.marcomrobot.com/customer-feedback-tool
Vendor Details
Company Name
qrite
Founded
2017
Country
Netherlands
Website
www.qrite.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes