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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Gather and evaluate customer insights through online surveys measuring CSAT, CES, and NPS. Marcom Robot's customer feedback software simplifies the process of understanding customer sentiment, quantifying loyalty, and uncovering genuine opinions about your products, services, or team interactions. Not all customer feedback solutions are created equal, as Marcom Robot offers essential features, an enjoyable user experience, and budget-friendly pricing options. Additionally, Marcom Robot allows you to utilize both single-question and multi-question surveys for comprehensive feedback collection. This all-encompassing feedback tool enables you to design, initiate, analyze, and respond to customer feedback efficiently. You can create and deploy one-click surveys in just minutes, employing engaging formats like smiley faces, thumbs up/down, star ratings, and more. With our intuitive survey builder, you can develop multi-question surveys that include single-choice, multiple-choice, yes/no, radio buttons, and various other question types. Plus, you have access to ready-made templates for CSAT, CES, and NPS surveys to streamline the feedback process even further. Discover how easy it is to enhance your customer engagement and satisfaction using Marcom Robot's innovative features.

Description

You can easily set up a platform that is intuitive, user-friendly, and cost-effective for your employees. To gauge employee opinion about your company, run an eNPS survey. You can use the data to identify supporters and detractors. Compare engagement scores and user trends to determine if they are in line with the internal benchmarks within your organization. Continuous feedback is collected at regular intervals to obtain authentic data. Use the conversation feature to make appropriate actions. Categorised questions are quick, simple, and engaging, which reduces survey fatigue. Engage heatmaps allow you to take prompt action. Easy customization makes it easy to create, manage, and update employee-friendly survey templates on multiple platforms. Your workforce will love a quick and easy survey experience that takes no more than 5 minutes. Vantage Pulse is a survey tool that can be used by large and small organizations. It allows you to receive feedback that is tailored to your specific departments and teams.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign Yes 
Adobe Marketo Engage Yes 
Freshteam No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Mailchimp Yes 
Microsoft Azure No 
Microsoft Office 2021 No 
Microsoft Teams No 
Okta No 
Oracle Cloud Infrastructure No 
SAP Cloud Platform No 
Salesforce Yes 
Salesforce Marketing Cloud Account Engagement Yes 
Slack No 
Vantage Circle No 
Zapier Yes 
Zoho People No 

Integrations

ActiveCampaign No 
Adobe Marketo Engage No 
Freshteam Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Mailchimp No 
Microsoft Azure Yes 
Microsoft Office 2021 Yes 
Microsoft Teams Yes 
Okta Yes 
Oracle Cloud Infrastructure Yes 
SAP Cloud Platform Yes 
Salesforce No 
Salesforce Marketing Cloud Account Engagement No 
Slack Yes 
Vantage Circle Yes 
Zapier No 
Zoho People Yes 

Pricing Details

$16 per month
Free Trial No 
Free Version Yes 

Pricing Details

$2
Quote based
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Marcom Robot

Country

United States

Website

www.marcomrobot.com/customer-feedback-tool

Vendor Details

Company Name

Vantage Circle

Founded

2011

Country

India

Website

www.vantagecircle.com/products/employee-survey/

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

NPS

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection No 
Self Service Portal Yes 
Supports External Reviewers No 

NPS

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