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Average Ratings 2 Ratings

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support

Description

The wizard streamlines the creation of your journey maps, allowing you to effortlessly follow a step-by-step guide to develop them. You can quickly share finished journey maps with various stakeholders and view reports conveniently in presentation mode, with the option to save and export completed maps in PDF format. Collaboration is made easy as you can share feedback with colleagues and stakeholders to address genuine customer issues directly on your journey maps. Gathering and reporting Voice of Customer insights is a seamless process, complemented by the ability to create and distribute surveys at the click of a button through Mapovate’s integration with KnowledgeTRAK. You will be able to capture VOC feedback across all customer touchpoints and interaction channels, making it easier to visualize results in real-time within your Customer Experience Journey Maps. This comprehensive approach ensures that every aspect of the customer experience is considered and improved upon.

Description

Are you aware of the specific challenges your users face, such as when they hit errors during the checkout process that lead to cart abandonment? With Skippership's innovative AI-driven tools, you can quickly identify, comprehend, and address these issues more efficiently than ever. Skippership integrates session recordings, dynamic heatmaps, goal and funnel monitoring, and journey analysis within one user-friendly dashboard. What differentiates us is our AI's capability to analyze your session recordings, interpret user behaviors, identify bottlenecks, pinpoint problems, and even propose actionable solutions in real-time, ensuring a smoother user experience. This approach not only enhances customer satisfaction but can also significantly boost your conversion rates.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Joomla! No 
Magento No 
Shopify No 
Slack No 
Wix No 
WordPress No 

Integrations

Joomla! Yes 
Magento Yes 
Shopify Yes 
Slack Yes 
Wix Yes 
WordPress Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$27/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Ethos Integrated Solutions

Country

United Arab Emirates

Website

www.mapovate.com

Vendor Details

Company Name

Skippership

Founded

2024

Country

Australia

Website

skippership.com

Product Features

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates No 

Product Features

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling Yes 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics Yes 
Surveys & Feedback Yes 
Templates Yes 

Heatmap

Behavioral Mapping Yes 
Dashboard No 
Dynamic Maps Yes 
Element Analytics Yes 
Embeddable Maps No 
For Sales Yes 
For Science No 
Radial Mapping Yes 
Territorial Mapping No 
Website Analytics Yes 

Session Replay

Eye Tracking No 
Form Analytics Yes 
Heatmaps Yes 
Mouse Tracking Yes 
Optimization Tools Yes 
Session Recording Yes 
Surveys Yes 
User Experience Analysis Yes 
User Feedback Yes 
Visitor Segmentation Yes 

Web Analytics

Campaign Management Yes 
Conversion Tracking Yes 
Form Analytics Yes 
Goal Tracking Yes 
Keyword Tracking Yes 
Multiple Site Management Yes 
Pageview Tracking Yes 
Referral Source Tracking No 
Site Search Tracking Yes 
Time on Site Tracking Yes 
User Interaction Tracking Yes 

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