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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Eliminate the need for manual data entry by integrating Maple CRM with your website, landing pages, and various lead generation tools. Set up automatic lead allocation for your team based on criteria such as segment, area of expertise, or using a round-robin system. By streamlining workflows, your team can dedicate their efforts to meaningful tasks instead of getting bogged down by supporting processes. Maple CRM empowers you to outline workflows, define stages, and establish the conditions necessary for progression from one stage to the next. This capability allows both you and your managers to concentrate on your primary responsibilities rather than on verifying the accuracy of your team's input. It also provides role-based access control, granting specific permissions that dictate which actions can be taken within the CRM environment. The user profiles within Maple CRM ensure that individuals only access the features pertinent to their roles. Additionally, the Multigroup access functionality enables the extension of data and team-level permissions to various user groups or branches within your organization, fostering a collaborative environment. This comprehensive system supports efficiency and collaboration, ensuring that every team member has the tools they need to succeed.

Description

ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems. Among its key features are: - Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue - Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution - Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks - Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities - AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers - CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface - Comprehensive Reporting – offering both real-time and historical analytics across all communication channels Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams No 
Olark Yes 

Integrations

Microsoft Teams Yes 
Olark No 

Pricing Details

$3 per month
Free Trial No 
Free Version No 

Pricing Details

€25/user/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Denisys Technologies

Founded

2007

Country

India

Website

www.maplecrm.com

Vendor Details

Company Name

ROGER365.io

Founded

2021

Country

The Netherlands

Website

www.roger365.io

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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