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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Manpower operates in 80 countries globally, establishing itself as the foremost authority in both temporary and permanent staffing solutions, which cater to businesses of varying sizes and enhance their agility and competitive edge. Our associates benefit from our exclusive training and development center, featuring over 4,000 courses, which equips them with the necessary skills to contribute to your business from the very start. In order to navigate the complexities of the modern workforce, it is essential to have talent solutions that align with your business strategy and fulfill your workforce requirements. We collaborate closely with you to provide the necessary staffing flexibility and business agility, enabling you to access the talent you require while identifying potential areas for efficiency improvement that may have gone unnoticed. By thoroughly examining each assignment, we gain insights into your company, its goals, and the specific talent needed to drive success. This in-depth understanding allows us to tailor our services to meet your unique demands effectively.

Description

NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Call Coach AI No 
Groov No 
Haiku No 
Inbenta Search No 
NiCE Employee Engagement Manager (EEM) No 
ULAP SBCaaS No 

Integrations

Call Coach AI Yes 
Groov Yes 
Haiku Yes 
Inbenta Search Yes 
NiCE Employee Engagement Manager (EEM) Yes 
ULAP SBCaaS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ManpowerGroup

Founded

1948

Country

United States

Website

www.manpowergroup.com/workforce-solutions/manpower

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management Yes 
Labor Projection Yes 
Performance Appraisal Yes 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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