Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manpower operates in 80 countries globally, establishing itself as the foremost authority in both temporary and permanent staffing solutions, which cater to businesses of varying sizes and enhance their agility and competitive edge. Our associates benefit from our exclusive training and development center, featuring over 4,000 courses, which equips them with the necessary skills to contribute to your business from the very start. In order to navigate the complexities of the modern workforce, it is essential to have talent solutions that align with your business strategy and fulfill your workforce requirements. We collaborate closely with you to provide the necessary staffing flexibility and business agility, enabling you to access the talent you require while identifying potential areas for efficiency improvement that may have gone unnoticed. By thoroughly examining each assignment, we gain insights into your company, its goals, and the specific talent needed to drive success. This in-depth understanding allows us to tailor our services to meet your unique demands effectively.
Description
NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.
API Access
Has API
No
API Access
Has API
No
Integrations
Call Coach AI
No
Groov
No
Haiku
No
Inbenta Search
No
NiCE Employee Engagement Manager (EEM)
No
ULAP SBCaaS
No
Integrations
Call Coach AI
Yes
Groov
Yes
Haiku
Yes
Inbenta Search
Yes
NiCE Employee Engagement Manager (EEM)
Yes
ULAP SBCaaS
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ManpowerGroup
Founded
1948
Country
United States
Website
www.manpowergroup.com/workforce-solutions/manpower
Vendor Details
Company Name
NiCE
Founded
1986
Country
United States
Website
www.nice.com/products/workforce-management
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Product Features
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
Yes
Employee Lifecycle Management
Yes
Labor Projection
Yes
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No