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features
design
support

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Description

Desktop Central MSP provides remote Windows desktop administration and management for managed service providers. Desktop Central MSP is suitable for MSPs of any size. It allows MSPs to remotely manage and control their customers' devices (including desktops and servers) to perform maintenance or make changes. MSPs have the option to choose between two editions Desktop Central MSP software: the enterprise and free edition.

Description

Streamline the documentation of your IT infrastructure with automated software designed to keep everything organized. Our network documentation tool, XIA Configuration, allows you to efficiently document your IT assets, running reports that cover a variety of systems such as Windows, Active Directory, Exchange, Hyper-V, Azure, VMware, Citrix, and beyond. This unified web interface enables you to audit the configurations of different systems seamlessly. You can monitor changes and pinpoint security vulnerabilities, transforming what used to be days of tedious manual documentation into an effortless automated process that takes mere seconds. By discovering your servers and documenting their configurations, you can enhance your troubleshooting and disaster recovery efforts. With features like version control and change tracking, identifying unusual activity and incorrect configurations becomes straightforward. Furthermore, ensure your IT operations comply with organizational policies, Microsoft best practices, and security standards. With XIA Configuration, you can effortlessly create documentation that reflects your brand identity while maintaining accuracy and compliance. This not only saves time but also enhances the overall integrity of your IT management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axonius Yes 
Control D Yes 
HivePro Uni5 Yes 
OctoXLabs Yes 
Quickwork Yes 
ScalePad Lifecycle Manager Yes 
ServiceNow Yes 
Zendesk Yes 

Integrations

Axonius No 
Control D No 
HivePro Uni5 No 
OctoXLabs No 
Quickwork No 
ScalePad Lifecycle Manager No 
ServiceNow No 
Zendesk No 

Pricing Details

$22.50 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

$800 one-time payment
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Zoho

Founded

1996

Country

United States

Website

www.manageengine.com/desktop-management-msp/

Vendor Details

Company Name

CENTREL Solutions

Founded

2008

Country

United Kingdom

Website

www.centrel-solutions.com/xiaconfiguration/network-documentation-tool.aspx

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Product Features

Document Management

Access Controls No 
Archiving & Retention No 
Collaboration Tools Yes 
Compliance Tracking Yes 
Document Archiving Yes 
Document Assembly Yes 
Document Capture No 
Document Conversion No 
Document Delivery No 
Document Indexing No 
Document Retention Yes 
Electronic Signature No 
Email Management No 
File Recovery Yes 
File Type Conversion Yes 
Forms Management No 
Full Text Search No 
Offline Access Yes 
Optical Character Recognition Yes 
Print Management No 
Version Control Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management No 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk Yes 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Server Management

CPU Monitoring No 
Credential Management Yes 
Database Servers Yes 
Email Monitoring No 
Event Logs Yes 
History Tracking Yes 
Patch Management Yes 
Scheduling Yes 
User Activity Monitoring No 
Virtual Machine Monitoring Yes 

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