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Average Ratings 2,215 Ratings

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support

Description

Enable secure remote access for privileged sessions by centralizing, safeguarding, and overseeing remote connections that grant privileged access to essential business systems. This tailored privileged session management solution is designed specifically for enterprises. To maintain productivity, it is crucial for businesses to allow authorized personnel to access vital systems from any location and at any hour. However, providing such access to remote privileged users introduces significant security and privacy risks, and traditional solutions, like VPNs, often fall short due to their lack of flexibility. What contemporary enterprises require is a robust solution that facilitates direct access to every element of their infrastructure, whether in public or private clouds, while implementing detailed access controls, monitoring and recording all activities, along with offering real-time oversight of each privileged session. With ManageEngine Access Manager Plus, organizations can efficiently manage and secure their privileged session access through an intuitive web-based platform. This not only enhances security but also streamlines operational workflows, ensuring that businesses can operate smoothly while maintaining stringent access controls.

Description

Zoho Assist is your all-in one remote access solution. It allows you to access remote devices and manage them. You can access your overseas assets and manage them through a web-based remote support session in just a few minutes. Zoho Assist works entirely in the cloud. You can set up remote access without being present and monitor your remote computers, laptops, phones, and servers from anywhere. Zoho Assist works with all major firewalls. It also seamlessly navigates through proxy servers. Get technical support now with industry-standard SSL with 256-bit AES data encryption to protect your data against phishing attacks and other malicious activities

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Jira Work Management Yes 
ServiceNow Yes 
AgencyPlatform No 
Check Point IPS Yes 
Check Point Infinity Yes 
Cisco Duo Yes 
Freshdesk No 
Incident IQ No 
InsightCloudSec Yes 
ManageEngine ServiceDesk Plus No 
Okta Yes 
QFloors No 
Spiceworks Network Monitor No 
ThreatSync Yes 
Truto No 
Zoho CRM No 
Zoho SalesIQ No 

Integrations

Jira Yes 
Jira Work Management Yes 
ServiceNow Yes 
AgencyPlatform Yes 
Check Point IPS No 
Check Point Infinity No 
Cisco Duo No 
Freshdesk Yes 
Incident IQ Yes 
InsightCloudSec No 
ManageEngine ServiceDesk Plus Yes 
Okta No 
QFloors Yes 
Spiceworks Network Monitor Yes 
ThreatSync No 
Truto Yes 
Zoho CRM Yes 
Zoho SalesIQ Yes 

Pricing Details

$495 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

$10.00/month/user
Offers flexible pricing model. Volume discounts are also available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ManageEngine

Country

India

Website

www.manageengine.com/privileged-session-management/

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/assist/

Product Features

Privileged Access Management

Application Access Control No 
Behavioral Analytics No 
Credential Management No 
Endpoint Management No 
For MSPs No 
Granular Access Controls Yes 
Least Privilege Yes 
Multifactor Authentication Yes 
Password Management No 
Policy Management No 
Remote Access Management Yes 
Threat Intelligence No 
User Activity Monitoring Yes 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration Yes 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing No 

Screen Sharing

Annotations / Drawing Tools Yes 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing Yes 
Presenter Control Management Yes 
Remote Control Yes 
Screen Capture Yes 
Screen Mirroring Yes 
Screen Recording Yes 

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