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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Manage-IT™ is an advanced web-based Program Management solution designed to offer a cohesive system for every stage of a project from the owner's perspective. Leveraging a patented automated platform, our Virtual Administrator streamlines manual processes, enhancing efficiency while reducing the risk of expensive mistakes. This innovation empowers you to complete projects on schedule and within budget while adhering to the highest quality benchmarks. Part of our comprehensive software suite, which includes Construct-IT™, Track-IT™, and Assure-IT™, Manage-IT™ provides three distinct yet interrelated solutions. These applications can function autonomously or collaboratively, enabling your team to monitor the entire project in real-time, thereby improving control over costs, timelines, and documentation. Moreover, ATSER's offerings are highly adaptable and can be rapidly deployed, ensuring that you meet your project goals without compromising on quality. As a result, your organization can achieve superior project management outcomes with greater ease and efficiency.

Description

Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Infraon IMS No 

Integrations

Infraon IMS Yes 

Pricing Details

$795 per month
Free Trial No 
Free Version No 

Pricing Details

$995.00/one-time
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ATSER

Founded

1994

Country

United States

Website

www.atser.com

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.trackit.com

Product Features

Construction Management

Accounting Integration No 
Budget Tracking/Job Costing Yes 
CRM Yes 
Change Orders Yes 
Commercial Yes 
Contract Management Yes 
Contractors Yes 
Equipment Tracking Yes 
Estimating No 
Incident Reporting No 
Mobile Access Yes 
Offline Access Yes 
RFI & Submittals No 
Residential No 
Subcontractor Management Yes 
Timesheets Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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Contruent Reviews

Contruent

Contruent (Formerly ARES PRISM)