Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manage-IT™ is an advanced web-based Program Management solution designed to offer a cohesive system for every stage of a project from the owner's perspective. Leveraging a patented automated platform, our Virtual Administrator streamlines manual processes, enhancing efficiency while reducing the risk of expensive mistakes. This innovation empowers you to complete projects on schedule and within budget while adhering to the highest quality benchmarks. Part of our comprehensive software suite, which includes Construct-IT™, Track-IT™, and Assure-IT™, Manage-IT™ provides three distinct yet interrelated solutions. These applications can function autonomously or collaboratively, enabling your team to monitor the entire project in real-time, thereby improving control over costs, timelines, and documentation. Moreover, ATSER's offerings are highly adaptable and can be rapidly deployed, ensuring that you meet your project goals without compromising on quality. As a result, your organization can achieve superior project management outcomes with greater ease and efficiency.
Description
Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Infraon IMS
No
Pricing Details
$795 per month
Free Trial
No
Free Version
No
Pricing Details
$995.00/one-time
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ATSER
Founded
1994
Country
United States
Website
www.atser.com
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.trackit.com
Product Features
Construction Management
Accounting Integration
No
Budget Tracking/Job Costing
Yes
CRM
Yes
Change Orders
Yes
Commercial
Yes
Contract Management
Yes
Contractors
Yes
Equipment Tracking
Yes
Estimating
No
Incident Reporting
No
Mobile Access
Yes
Offline Access
Yes
RFI & Submittals
No
Residential
No
Subcontractor Management
Yes
Timesheets
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes