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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your brand identity with each delivery by utilizing Malomo, a shipment tracking solution tailored for ecommerce businesses to boost repeat orders and minimize customer service inquiries. Transform the order tracking process into a proprietary marketing asset that ensures a seamless brand experience throughout. Gain authority over delivery tracking details and communicate them to your customers through a platform that represents your brand. Create and experiment with distinctive post-purchase interactions and marketing strategies featuring personalized package tracking pages. Cultivate trust, strengthen brand loyalty, and delight customers during their peak engagement moments. Additionally, this approach will significantly cut down on shipping-related support inquiries, ultimately driving more repeat purchases. By focusing on these elements, you can create a more satisfying customer journey that encourages loyalty and repeat business.

Description

Last year's focus on merely providing shipping protection is outdated. Onward has revolutionized the industry with a comprehensive approach designed to enhance customer loyalty and ensure profitable growth for your business. Our success is directly tied to yours, as we understand that we thrive only when your business flourishes. The excessive SaaS fees that burden many companies are no longer necessary, as Onward is dedicated to delivering exceptional services without the added costs associated with SaaS. Say farewell to the financial drain of re-shipping fees, return costs, and product guarantee charges, and instead, offer unparalleled post-purchase benefits without impacting your finances. With Onward, you gain an all-in-one solution that elevates the customer experience to a world-class standard. Encourage repeat purchases through enticing credits and incentives that not only please your customers but also cultivate their loyalty. Our expert installation team provides a seamless transition, managing every detail for you. Additionally, customers can effortlessly navigate through an automated self-service claims process, achieving resolution in less than an hour—truly an easy and comprehensive solution for driving customer loyalty and sustainable growth. Embrace the future of customer satisfaction with Onward, where we redefine what it means to support your business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Afterpay No 
Foursixty Yes 
Google Analytics Yes 
Gorgias Yes 
Instagram Yes 
Justuno Yes 
Klaviyo Yes 
Nosto Yes 
Olark Yes 
Shopify Yes 
Shopify Plus Yes 
Yotpo Yes 
YouTube Yes 
Zendesk Yes 

Integrations

Afterpay Yes 
Foursixty No 
Google Analytics No 
Gorgias No 
Instagram No 
Justuno No 
Klaviyo No 
Nosto No 
Olark No 
Shopify No 
Shopify Plus No 
Yotpo No 
YouTube No 
Zendesk No 

Pricing Details

$39 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Malomo

Founded

2018

Country

United States

Website

gomalomo.com

Vendor Details

Company Name

Onward

Country

United States

Website

useonward.com

Product Features

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Product Features

Alternatives

Alternatives

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