Average Ratings 3 Ratings
Average Ratings 0 Ratings
Description
MailMeter is an email archiving and compliance solution with an advanced investigative interface made specifically for organisations that need to perform frequent in-depth searching and analysis for compliance, public records and eDiscovery on past email activity, email messages and attachments. It offers group searching, tagging, export capabilities and much more. Waterford Technologies simplifies data management by providing cutting edge technology and unlimited unrivalled support.
Description
eGain Mail stands out as a premier web-based solution for managing customer service emails, enabling organizations to efficiently handle substantial amounts of incoming emails and web forms. By ensuring that each customer inquiry is addressed quickly and with professionalism, your business can set itself apart from the competition through outstanding customer service. This proactive approach not only enhances customer satisfaction but also builds a strong reputation in the marketplace.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Automation
Yes
Gmail
Yes
Microsoft 365
Yes
Microsoft Exchange
Yes
Microsoft Outlook
Yes
eGain Knowledge+AI
No
Integrations
Azure Automation
No
Gmail
No
Microsoft 365
No
Microsoft Exchange
No
Microsoft Outlook
No
eGain Knowledge+AI
Yes
Pricing Details
$4/user/month
SaaS pricing available for cloud version and SaaS and perpetual pricing available for on-premise version.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Waterford Technologies
Founded
2000
Country
United States, Ireland, United Kingdom
Website
waterfordtechnologies.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/email-management-software/
Product Features
Compliance
Archiving & Retention
Yes
Artificial Intelligence (AI)
No
Audit Management
Yes
Compliance Tracking
Yes
Controls Testing
No
Environmental Compliance
No
FDA Compliance
Yes
HIPAA Compliance
Yes
ISO Compliance
No
Incident Management
No
OSHA Compliance
Yes
Risk Management
Yes
Sarbanes-Oxley Compliance
Yes
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
No
eDiscovery
Case Analytics
No
Compliance Management
Yes
Discussion Threads
Yes
Document Indexing
Yes
Document Tracking
No
Full Text Extraction
Yes
Keyword Search
Yes
Metadata Extraction
Yes
Topic Clustering
Yes
Email Archiving
Access Control
Yes
Backup Management
Yes
Compliance Management
Yes
Data Deduplication
Yes
Data Export
Yes
Encryption
Yes
Retention Management
Yes
Storage Management
Yes
Threat Protection
Yes
eDiscovery
Yes
Email Management
Data Recovery
Yes
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
Yes
Routing
No
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Product Features
Email Management
Data Recovery
Yes
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
Yes
Whitelisting / Blacklisting
Yes