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Average Ratings 0 Ratings

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features
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support

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Description

Businesses are either trying better email management to deal with client requests or information, or they are trying to ensure that their existing processes for managing email are followed. By ensuring that all emails are filed centrally, organizations can manage claims, resolve disputes and regain control over project correspondence. They also reduce the risk of losing sensitive data. Ideagen Mail Manager for Outlook is an email management tool that helps project-based and client-based businesses take control of their emails. We work with companies where email management impacts their ability to manage claims and project disputes, as well as the productivity of their employees. Email management is all about dispute resolution. You can always rely on emails in court to prove what happened or who said it, and find old emails.

Description

Vast Edge offers a cloud-based Online Dispute Resolution (ODR) software that facilitates the efficient handling of a variety of conflicts, such as those arising in consumer settings, e-commerce, family issues, workplace disputes, and landlord-tenant disagreements. This innovative platform employs a hybrid model that merges traditional human mediation with cutting-edge AI automation, fostering both adaptability and affordability. Participants can connect through remote communication channels, including chat and video calls, with either human mediators or AI-driven systems. The software ensures that courts maintain oversight, enabling judicial monitoring and intervention in the dispute resolution process when necessary. Sensitive dispute information is securely shared, with access strictly limited to the relevant parties and authorized experts, thereby prioritizing confidentiality. Vast Edge's ODR software also features round-the-clock real-time customer support for mediation, negotiation, and evaluation services. Furthermore, it allows users to file claims at no charge and offers customized expert guidance tailored to meet their unique requirements, ensuring a comprehensive support system for all involved. In addition, the platform’s user-friendly interface makes it easy for individuals to navigate through the dispute resolution process effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Google Cloud Platform No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Outlook Yes 
Oracle Cloud Infrastructure No 
SAP Cloud Platform No 
SAP S/4HANA No 
SAS Analytics Pro No 
Workday HCM No 

Integrations

Amazon Web Services (AWS) Yes 
Google Cloud Platform Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Outlook No 
Oracle Cloud Infrastructure Yes 
SAP Cloud Platform Yes 
SAP S/4HANA Yes 
SAS Analytics Pro Yes 
Workday HCM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Ideagen

Founded

1993

Country

United Kingdom

Website

www.mailmanager.com

Vendor Details

Company Name

Vast Edge

Founded

2004

Country

United States

Website

vastedge.com/online-dispute-resolution-software

Product Features

Email Management

Data Recovery No 
Email Archiving No 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager No 
Response Management No 
Routing No 
Shared Inboxes Yes 
Signature Management No 
Spam Blocker No 
Whitelisting / Blacklisting No 

Product Features

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