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Description
Businesses are either trying better email management to deal with client requests or information, or they are trying to ensure that their existing processes for managing email are followed.
By ensuring that all emails are filed centrally, organizations can manage claims, resolve disputes and regain control over project correspondence. They also reduce the risk of losing sensitive data.
Ideagen Mail Manager for Outlook is an email management tool that helps project-based and client-based businesses take control of their emails. We work with companies where email management impacts their ability to manage claims and project disputes, as well as the productivity of their employees.
Email management is all about dispute resolution. You can always rely on emails in court to prove what happened or who said it, and find old emails.
Description
Organizations with a significant customer base, numerous employees, suppliers, or other stakeholders frequently encounter a substantial volume of email inquiries on a daily basis. These communications often require responses from specific individuals within various departments, including payroll, compliance, HR, IT, accounts, and sales, among others. It is crucial to promptly channel each request to the appropriate person, monitor its progress, and maintain a clear overview of resolved issues to enhance user experience effectively. QX MailerDesk serves as a user-friendly and manageable centralized platform that automatically transforms support emails into tickets, facilitating swift and efficient resolution of inquiries from clients, suppliers, candidates, and other stakeholders. Beyond boosting team productivity, this system also minimizes turnaround time and aids in avoiding service level agreement violations and breaches. By streamlining communication and ensuring accountability, QX MailerDesk significantly contributes to improved operational efficiency and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Outlook
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Ideagen
Founded
1993
Country
United Kingdom
Website
www.mailmanager.com
Vendor Details
Company Name
QX Global
Country
United Kingdom
Website
qxglobalgroup.com/product/qx-email-query-management-system/
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No