Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RP software consolidates all necessary tools into one platform, allowing you to prioritize growth over logistical challenges. With three decades of industry expertise embedded in its core, our technology is designed to meet your needs. The development process is driven by customer feedback, resulting in an intuitive interface tailored for usability. Each client is paired with a dedicated analyst to guarantee superior support, eliminating the hassle of call centers, scripted responses, and automated systems. We strive to provide exceptional service. Our software seamlessly integrates with leading applications and platforms to reduce expenses and enhance operational efficiency. Why should only large enterprises benefit from intelligent automation, efficient business processes, and critical insights into customer behavior? We recognize the complexities of moving from a legacy system, which is why our comprehensive approach utilizes proven methods to ease your transition. This ensures that your organization can adapt smoothly while maximizing productivity.
Description
Teams can focus on making on-call better with automated categorization, filtering, and analysis of incidents for free. Incident Insights calculates the number of incidents, MTTA, MTTR, and average priority level and pinpoints the top causes of incidents using machine learning to identify patterns so that users can then measure overall team health and drive continuous improvement across services, incidents, and teams.
Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Opsgenie
No
PagerDuty
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$0
Incident Insights is 100% FREE.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Magstar
Founded
1983
Country
Canada
Website
www.magstarinc.com
Vendor Details
Company Name
Shoreline.io
Founded
2019
Country
United States
Website
www.shoreline.io/product/insights
Product Features
Retail Management
CRM
Yes
Commission Management
Yes
Email Marketing
Yes
Employee Management
Yes
Loyalty Program
Yes
Mail Order
Yes
Merchandise Management
Yes
Multi-Location
Yes
Order Management
Yes
Purchase Order Management
Yes
Reporting/Analytics
Yes
Returns Management
Yes
eCommerce
No
Product Features
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
No
Task Management
Yes
Ticket Management
Yes