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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

MagicMail stands out as the premier carrier-grade email solution tailored for the ISP, Telco, and Cable sectors across North America. What sets us apart? We are dedicated to "Making Email Simple Again!" Choose a reliable partner and invest in an email platform designed specifically for your industry needs. Our competitive pricing model stands out in the market, allowing us to reduce your email provision costs, minimize support expenses, and foster stronger customer loyalty. With round-the-clock support, substantial investment in research and development, and a highly skilled team of engineers who grasp the nuances of your business, we ensure email remains a critical service. Email is not just another service; it is the cornerstone of customer communication, with an astounding 2.5 million emails dispatched every second globally. Your clientele deserves excellence in email services, which is why we emphasize its importance as one of the most engaging and retention-driving offerings you can provide. By facilitating email use among your customers, you not only decrease churn rates but also gain invaluable marketing benefits at no extra cost.

Description

eGain Mail stands out as a premier web-based solution for managing customer service emails, enabling organizations to efficiently handle substantial amounts of incoming emails and web forms. By ensuring that each customer inquiry is addressed quickly and with professionalism, your business can set itself apart from the competition through outstanding customer service. This proactive approach not only enhances customer satisfaction but also builds a strong reputation in the marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

eGain Knowledge+AI No 

Integrations

eGain Knowledge+AI Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LinuxMagic

Website

www.magicmail.com

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/email-management-software/

Product Features

Email Management

Data Recovery No 
Email Archiving No 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager No 
Response Management No 
Routing No 
Shared Inboxes No 
Signature Management No 
Spam Blocker Yes 
Whitelisting / Blacklisting Yes 

Product Features

Email Management

Data Recovery Yes 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management No 
Spam Blocker Yes 
Whitelisting / Blacklisting Yes 

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