Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our no-code, low-maintenance platforms enable you to optimize business processes, whether you are a business analyst or an integration expert. Designed to cater to the demands of agile organizations, our solutions enable seamless integration of all your applications, databases, APIs, and more, whether they are cloud-based, on-premise, or a combination of both. With our centralized platform boasting over 100 components, including certified connectors for Salesforce, SAP, and various other services, the possibilities for fulfilling your integration requirements are virtually limitless. Our Professional Services team, with over three decades of expertise, shares their vast knowledge to assist you in managing your complete integration projects. By utilizing a code-free and low-maintenance approach, Magic xpi allows for the integration of all your business systems, whether in the cloud, on-premises, or in hybrid configurations, empowering your company to seize its maximum potential. By effectively connecting and managing all data flows, you can enhance productivity, ensure business continuity, and improve overall organizational efficiency. By adopting our solutions, businesses can not only streamline their operations but also adapt swiftly to ever-changing market demands.
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
API Access
Has API
No
API Access
Has API
No
Integrations
Freshdesk
No
Groove
No
HappyFox
No
Kayako
No
Microsoft Teams
No
Salesforce
No
Zendesk
No
Integrations
Freshdesk
Yes
Groove
Yes
HappyFox
Yes
Kayako
Yes
Microsoft Teams
Yes
Salesforce
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$8.00 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Magic Software
Founded
1988
Country
Israel
Website
www.magicsoftware.com
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Product Features
Data Management
Customer Data
Yes
Data Analysis
Yes
Data Capture
Yes
Data Integration
Yes
Data Migration
Yes
Data Quality Control
Yes
Data Security
Yes
Information Governance
Yes
Master Data Management
Yes
Match & Merge
Yes
EDI
AS2 Applications
No
AS2 Specification Compliance
Yes
Archiving & Retention
Yes
Certificate Management
Yes
Configuration Data Searching
Yes
Data Format Translator
Yes
Flexible Licensing
Yes
Full Logging
Yes
Labeling
Yes
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
No
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes