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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Magic EDI service platform serves as a centralized solution aimed at streamlining B2B data exchanges with trading partners, thereby improving efficiency, precision, and responsiveness. It accommodates an extensive variety of EDI messages and transport protocols, allowing for smooth integration with different systems. Featuring a one-to-many architecture, the platform permits a single connection for each business process, irrespective of the number of partners involved, which simplifies both deployment and maintenance. With an impressive catalog of over 10,000 preconfigured EDI partner profiles and more than 100 certified connectors to key internal business systems like SAP, Salesforce, SugarCRM, and JD Edwards, the Magic EDI platform enables quick digital connectivity. Furthermore, it includes a self-service onboarding portal for partners, which helps minimize both setup costs and time. The platform also guarantees comprehensive visibility into every EDI transaction, automates supplier updates through standardized EDI messages, and integrates seamlessly with freight management systems, enhancing overall operational efficiency. This advanced solution ultimately empowers businesses to focus more on their core activities rather than on the complexities of data exchange.

Description

Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SugarCRM Yes 
Amazon Connect No 
Google Cloud Platform Yes 
IBM Cloud Yes 
JD Edwards EnterpriseOne Yes 
Microsoft Dynamics 365 Yes 
Microsoft SharePoint Yes 
Oracle Cloud Infrastructure Yes 
RT Telephony No 
SAP Cloud Platform Yes 
SYSPRO ERP Yes 
Sage 100 Yes 
Salesforce Yes 
ServiceMax Yes 
Sugar Sell No 

Integrations

SugarCRM Yes 
Amazon Connect Yes 
Google Cloud Platform No 
IBM Cloud No 
JD Edwards EnterpriseOne No 
Microsoft Dynamics 365 No 
Microsoft SharePoint No 
Oracle Cloud Infrastructure No 
RT Telephony Yes 
SAP Cloud Platform No 
SYSPRO ERP No 
Sage 100 No 
Salesforce No 
ServiceMax No 
Sugar Sell Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$80 per month
10 user minimum
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Magic Software Enterprises

Founded

1983

Country

United States

Website

www.magicsoftware.com/magic-edi-service-platform/

Vendor Details

Company Name

SugarCRM

Founded

2004

Country

United States

Website

www.sugarcrm.com/solutions/sugar-serve/

Product Features

EDI

AS2 Applications No 
AS2 Specification Compliance No 
Archiving & Retention No 
Certificate Management No 
Configuration Data Searching No 
Data Format Translator No 
Flexible Licensing No 
Full Logging No 
Labeling No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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