Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Magic EDI service platform serves as a centralized solution aimed at streamlining B2B data exchanges with trading partners, thereby improving efficiency, precision, and responsiveness. It accommodates an extensive variety of EDI messages and transport protocols, allowing for smooth integration with different systems. Featuring a one-to-many architecture, the platform permits a single connection for each business process, irrespective of the number of partners involved, which simplifies both deployment and maintenance. With an impressive catalog of over 10,000 preconfigured EDI partner profiles and more than 100 certified connectors to key internal business systems like SAP, Salesforce, SugarCRM, and JD Edwards, the Magic EDI platform enables quick digital connectivity. Furthermore, it includes a self-service onboarding portal for partners, which helps minimize both setup costs and time. The platform also guarantees comprehensive visibility into every EDI transaction, automates supplier updates through standardized EDI messages, and integrates seamlessly with freight management systems, enhancing overall operational efficiency. This advanced solution ultimately empowers businesses to focus more on their core activities rather than on the complexities of data exchange.
Description
Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
SugarCRM
Yes
Amazon Connect
No
Google Cloud Platform
Yes
IBM Cloud
Yes
JD Edwards EnterpriseOne
Yes
Microsoft Dynamics 365
Yes
Microsoft SharePoint
Yes
Oracle Cloud Infrastructure
Yes
RT Telephony
No
SAP Cloud Platform
Yes
Integrations
SugarCRM
Yes
Amazon Connect
Yes
Google Cloud Platform
No
IBM Cloud
No
JD Edwards EnterpriseOne
No
Microsoft Dynamics 365
No
Microsoft SharePoint
No
Oracle Cloud Infrastructure
No
RT Telephony
Yes
SAP Cloud Platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$80 per month
10 user minimum
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Magic Software Enterprises
Founded
1983
Country
United States
Website
www.magicsoftware.com/magic-edi-service-platform/
Vendor Details
Company Name
SugarCRM
Founded
2004
Country
United States
Website
www.sugarcrm.com/solutions/sugar-serve/
Product Features
EDI
AS2 Applications
No
AS2 Specification Compliance
No
Archiving & Retention
No
Certificate Management
No
Configuration Data Searching
No
Data Format Translator
No
Flexible Licensing
No
Full Logging
No
Labeling
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No