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Description
For more than 17 years, Magellan Solutions has established itself as the premier choice for customer service outsourcing, inbound call center solutions, and BPO services specifically tailored for small and medium enterprises worldwide. We are firmly positioned in a thriving market. Our focus is on empowering SMEs to enhance and expand their BPO and call center capabilities. We are committed to a long-term partnership that fosters mutual success. By meticulously screening and hiring talent for your projects, we prioritize two critical aspects: the necessary skills and the right character to ensure exceptional performance. Our passion for progress drives us to help you not only maintain but also effectively set Key Performance Indicators (KPIs) that align with your growth and scalability objectives. We offer a range of options, including dedicated employee pricing and shared services, to accommodate your campaign needs. With us, scaling your operations doesn’t require hefty investments. Plus, you can maintain or even boost your Customer Satisfaction Rating, which currently averages an impressive 95.63% for consumer goods. We provide flexible pricing models, offering price per call or packaged options based on what suits your requirements best. Ultimately, partnering with us means you can confidently navigate the path to success while focusing on what matters most: your business growth.
Description
Support teams centered around your values that resonate with your brand identity. This toolkit is designed specifically for growing businesses. We create a tailored team that aligns with your company culture, customer expectations, and unique operational requirements. Additionally, we integrate comprehensive training, essential tools, valuable customer insights, and other resources, ensuring your operations can expand without compromising on quality or efficiency. Looking for assistance with evaluating your latest product launch? Our extensive network of global Software QA experts is at your service to help you meet your release timelines with confidence while keeping your apps and websites free of bugs. We treat your brand with the utmost care, as if it were our own. Our moderation and trust & safety professionals not only support your existing team but also seamlessly integrate with it, upholding your community standards across all languages and time zones. We offer a wide array of testing services, including regression and snapshot testing, system integration, functional, exploratory, and black box testing. Additionally, we provide user acceptance testing, localization testing, policy and workflow consulting, and strategies for online risk mitigation to ensure your operations remain secure and effective. Our commitment to your success extends beyond just meeting standards; we aim to elevate your brand’s reputation in the digital landscape.
API Access
Has API
API Access
Has API
Integrations
Freshchat
Freshdesk
Front
Google Workspace
Gorgias
Help Scout
Intercom
LiveChat
Salesforce
Zendesk
Integrations
Freshchat
Freshdesk
Front
Google Workspace
Gorgias
Help Scout
Intercom
LiveChat
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$10 per hour
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Magellan Solutions
Country
United States
Website
www.magellan-solutions.com
Vendor Details
Company Name
PartnerHero
Website
www.partnerhero.com