Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Macro is an all-in-one productivity platform that combines email, messaging, documents, tasks, AI agents, calls, and CRM into a single collaborative workspace. Instead of relying on separate applications, teams can manage communication, projects, customer relationships, and knowledge from one integrated environment. A shared AI memory continuously connects emails, conversations, files, meetings, and tasks, allowing both users and AI agents to work with complete organizational context. Macro's keyboard-first email client combines features commonly found in modern email platforms with AI-powered assistance for drafting, summarizing, organizing, and searching communications. Collaborative markdown-native documents, linked team channels, and integrated task management ensure information remains connected across projects instead of becoming isolated in different tools. Messages can be converted into tasks with a keystroke, delegated to AI agents, and automatically updated as work progresses. The built-in CRM ties customer communications, contacts, meetings, documents, and team activity together while AI generates concise account summaries before important conversations. As an open-source platform, Macro allows organizations to audit, extend, and self-host the software if desired. Enterprise security features include SOC 2 Type II certification and zero data retention with supported AI model providers, making Macro a centralized workspace for modern AI-assisted collaboration.
Description
Talki serves as an AI-driven helpdesk tailored for B2B support teams, efficiently handling routine ticket inquiries and allowing human agents to concentrate on more complex interactions. It consolidates web chat, email, and Telegram into a unified inbox, enabling teams to assign, respond to, and resolve issues without the hassle of switching between different applications. The initial setup involves linking a communication channel and directing the AI to the company's documentation; Talki then analyzes the website to create a comprehensive knowledge base, which it utilizes to start addressing customer queries. Its AutoPilot AI agent assesses each incoming ticket along with the relevant customer context, providing answers sourced from the knowledge base and determining whether to resolve the issue or escalate it if it encounters uncertainties. Additionally, the Backend Connect feature integrates customer data, such as subscription specifics, MRR, and other relevant details, directly into the ticket, which minimizes the necessity of accessing separate CRM platforms. With integrated DeepL translation, Talki facilitates multilingual interactions all within the same inbox, and the inclusion of one-line macros allows for streamlined action combinations, enhancing overall efficiency in customer support. This innovative system ultimately transforms the way support teams manage their workflows and engage with customers, ensuring a smoother and more effective service delivery.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$40/user/month
Free Trial
Yes
Free Version
Yes
Pricing Details
€9 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Macro
Founded
2021
Country
United States
Website
www.macro.com
Vendor Details
Company Name
Talki
Founded
2026
Country
United States
Website
talki.tech/