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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Macro is an all-in-one productivity platform that combines email, messaging, documents, tasks, AI agents, calls, and CRM into a single collaborative workspace. Instead of relying on separate applications, teams can manage communication, projects, customer relationships, and knowledge from one integrated environment. A shared AI memory continuously connects emails, conversations, files, meetings, and tasks, allowing both users and AI agents to work with complete organizational context. Macro's keyboard-first email client combines features commonly found in modern email platforms with AI-powered assistance for drafting, summarizing, organizing, and searching communications. Collaborative markdown-native documents, linked team channels, and integrated task management ensure information remains connected across projects instead of becoming isolated in different tools. Messages can be converted into tasks with a keystroke, delegated to AI agents, and automatically updated as work progresses. The built-in CRM ties customer communications, contacts, meetings, documents, and team activity together while AI generates concise account summaries before important conversations. As an open-source platform, Macro allows organizations to audit, extend, and self-host the software if desired. Enterprise security features include SOC 2 Type II certification and zero data retention with supported AI model providers, making Macro a centralized workspace for modern AI-assisted collaboration.

Description

Talki serves as an AI-driven helpdesk tailored for B2B support teams, efficiently handling routine ticket inquiries and allowing human agents to concentrate on more complex interactions. It consolidates web chat, email, and Telegram into a unified inbox, enabling teams to assign, respond to, and resolve issues without the hassle of switching between different applications. The initial setup involves linking a communication channel and directing the AI to the company's documentation; Talki then analyzes the website to create a comprehensive knowledge base, which it utilizes to start addressing customer queries. Its AutoPilot AI agent assesses each incoming ticket along with the relevant customer context, providing answers sourced from the knowledge base and determining whether to resolve the issue or escalate it if it encounters uncertainties. Additionally, the Backend Connect feature integrates customer data, such as subscription specifics, MRR, and other relevant details, directly into the ticket, which minimizes the necessity of accessing separate CRM platforms. With integrated DeepL translation, Talki facilitates multilingual interactions all within the same inbox, and the inclusion of one-line macros allows for streamlined action combinations, enhancing overall efficiency in customer support. This innovative system ultimately transforms the way support teams manage their workflows and engage with customers, ensuring a smoother and more effective service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

DeepL No 
Microsoft Word Yes 
Telegram No 

Integrations

DeepL Yes 
Microsoft Word No 
Telegram Yes 

Pricing Details

$40/user/month
Free Trial Yes 
Free Version Yes 

Pricing Details

€9 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Macro

Founded

2021

Country

United States

Website

www.macro.com

Vendor Details

Company Name

Talki

Founded

2026

Country

United States

Website

talki.tech/

Product Features

Product Features

Alternatives

Alternatives