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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Macro is an all-in-one productivity platform that combines email, messaging, documents, tasks, AI agents, calls, and CRM into a single collaborative workspace. Instead of relying on separate applications, teams can manage communication, projects, customer relationships, and knowledge from one integrated environment. A shared AI memory continuously connects emails, conversations, files, meetings, and tasks, allowing both users and AI agents to work with complete organizational context. Macro's keyboard-first email client combines features commonly found in modern email platforms with AI-powered assistance for drafting, summarizing, organizing, and searching communications. Collaborative markdown-native documents, linked team channels, and integrated task management ensure information remains connected across projects instead of becoming isolated in different tools. Messages can be converted into tasks with a keystroke, delegated to AI agents, and automatically updated as work progresses. The built-in CRM ties customer communications, contacts, meetings, documents, and team activity together while AI generates concise account summaries before important conversations. As an open-source platform, Macro allows organizations to audit, extend, and self-host the software if desired. Enterprise security features include SOC 2 Type II certification and zero data retention with supported AI model providers, making Macro a centralized workspace for modern AI-assisted collaboration.

Description

Relay serves as an innovative customer support and help desk platform designed specifically for AI capabilities, featuring an integrated knowledge base, automated reply suggestions, intelligent ticket distribution, pre-set responses, collaborative tools for teams, customer information tracking, macros, analytical insights, and support across multiple channels. By allowing teams to educate Relay with their help documents, frequently asked questions, and internal guides, it ensures that agents receive quicker and more contextually relevant answers, all while maintaining the necessity for human oversight. Furthermore, Relay seamlessly ties customer support interactions with sales CRM activities and provides various integrations tailored for contemporary SaaS, ecommerce, and service-oriented enterprises, enhancing overall operational efficiency. This comprehensive approach empowers businesses to streamline their customer support processes and improve user satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Microsoft Word Yes 

Integrations

Microsoft Word No 

Pricing Details

$40/user/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$19 per user/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Macro

Founded

2021

Country

United States

Website

www.macro.com

Vendor Details

Company Name

Switch Labs

Founded

2024

Country

United States

Website

crm.switchlabs.dev

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

Alternatives

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