Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Implement targeted, practical customer experience data through automated mobile-centric surveys. Macorva CX optimizes the collection of insights across all business sectors, such as sales, support, operations, product innovation, and marketing. It effectively bridges the divide between receiving feedback and taking actionable steps. Additionally, Macorva EX empowers team members to articulate their experiences as actionable insights, enhancing visibility, recognition, educational outcomes, and fostering strong leadership. These people-focused outcomes stimulate action throughout the organization, benefiting everyone from entry-level employees to the CEO. The platform features user-friendly dashboards that consolidate findings from employee surveys, 360° evaluations, and customer interactions, while utilizing artificial intelligence to connect employees with tailored action items that reflect their feedback patterns, ultimately fostering a culture of continuous improvement. This holistic approach ensures that both customer and employee experiences are prioritized, driving sustained organizational success.
Description
The fastest and simplest method to collect valuable insights from both your customers and team members is now at your fingertips. You can begin within minutes and join the ranks of thousands of organizations that are refining their customer interactions and employee satisfaction. Instantly gather feedback through a tablet or a dedicated device, even when offline. This system provides the versatility to collect information in various settings, whether you’re seeking customer opinions, attracting leads at a trade show, conducting on-location market analysis, or performing an onsite evaluation. Dispatch timely, personalized email surveys to gauge the sentiments of your customers and staff alike. Monitor essential experience metrics such as NPS, eNPS, CSAT, or customer effort score effortlessly. Leverage SurveyKiosk, a comprehensive and scalable solution that captures immediate feedback at critical moments throughout the customer journey. By understanding the reasons behind customer and employee satisfaction or dissatisfaction, you can make informed improvements that drive success. Embracing this approach will empower your organization to adapt and thrive in a competitive landscape.
API Access
Has API
No
API Access
Has API
Yes
Integrations
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Teams
No
Salesforce
No
ServiceNow
No
Shopify
No
Slack
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Teams
Yes
Salesforce
Yes
ServiceNow
Yes
Shopify
Yes
Slack
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$23.99 per month
Billed annually
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Macorva
Founded
2018
Country
United States
Website
www.macorva.com
Vendor Details
Company Name
Surveyapp
Country
United Kingdom
Website
www.surveyapp.io
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
No
Progress Tracking
No
Question Library
No
Rater Selection
No
Self Service Portal
No
Supports External Reviewers
No
Employee Engagement
Benchmarking
Yes
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
Yes
Feedback Management
No
Goal Management
Yes
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
Yes
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
Yes
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
Yes
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Performance Management
360 Degree Feedback
Yes
Compensation Management
No
Custom Rating Scales
No
Customizable Templates
Yes
Individual Development Plans
Yes
On-going Performance Tracking
Yes
Peer Appraisals
Yes
Review Cycle Tracking
Yes
Self Service Portal
Yes
Self-Appraisals
No
Skills Assessments
Yes
Weighted Performance Measures
Yes
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
No
Feedback Collection
No
Survey Management
Yes
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
No
Mobile Survey
No
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
No
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes