Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MacInPro provides a streamlined approach to generating invoices and timesheets; simply select the relevant tasks or projects, and the required document is ready for you. With support available within minutes, MacInPro ensures that assistance is always at hand. Its ticketing feature gathers data from various sources and presents it on one easy-to-read page, eliminating the need to manage multiple emails, calls, and chat logs—now all essential work information is consolidated in one robust platform. In addition, MacInPro is equipped with a comprehensive task management system that allows users to create tasks, delegate them to team members, group them into projects, and track the time allocated to each task. This data is effortlessly exportable as a timesheet. Moreover, MacInPro enables the creation of a repository of reusable content and automates the resolution of frequently encountered user issues. Feedback from users regarding their interactions with your team can also be solicited, allowing you to leverage this information to enhance the overall customer experience. By utilizing MacInPro, teams can work more efficiently and effectively, ultimately leading to improved productivity and satisfaction.
Description
UnitLook consolidates ticket management, project oversight, capacity forecasting, time tracking, and team availability into a unified platform designed for project-oriented companies and service teams that require transparent insights into their workflows, workloads, delivery processes, and profitability metrics. By integrating various functions instead of relying on disparate tools and spreadsheets, UnitLook allows teams to seamlessly connect tasks, schedules, resource allocation, timesheet entries, and client interactions in a single interface, providing a comprehensive overview of projects, personnel, timelines, and financial outcomes without the hassles of fragmented systems or labor-intensive reporting methods. This innovative solution enhances efficiency and promotes collaboration across teams.
Key features include:
- Tracking of tickets and tasks for incoming client inquiries as well as essential project activities
- Gantt-style planning tools for creating visual timelines and roadmaps
- Visibility into workloads and capacities to manage availability and avoid employee overload
- Time tracking with direct logging of timesheets linked to specific projects and clients
- Access to a client portal with Service Level Agreement (SLA) monitoring
- Comprehensive reporting capabilities for both project management and financial evaluation.
API Access
Has API
No
API Access
Has API
Yes
Integrations
PANTHEON Farming
No
Pricing Details
$9.25 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
€129/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Macinpro
Website
macinpro.com
Vendor Details
Company Name
UnitPick
Founded
2021
Country
Croatia
Website
unitlook.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Product Features
Professional Services Automation
Billing & Invoicing
Yes
CRM
No
Client Portal
Yes
Collaboration Tools
Yes
Document Management
No
Portfolio Management
Yes
Project Management
Yes
Proposal Generation
No
Quote Management
No
Resource Management
Yes
Time & Expense Tracking
Yes