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Description
Started in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software.
Marval offers unrivalled industry knowledge and expertise combined with innovative system design. With over 30 years of regular updates we offer a solution rich of functionality, now also including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey.
We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.
Our accreditations
Marval's integrated IT Service Management (ITSM) software solution has successfully passed the criteria for PinkVERIFY 2011 Toolsets for all 16 Pink defined ITIL processes.
We have also been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has held the ISO/IEC 20000 certification since its introduction in 2005.
Our ITSM software is also accredited by the Service Desk Institute (SDI) as SDI Standard Performance Results Report Compliant.
Description
Provide exceptional service experiences for your workforce by engaging, supporting, and communicating effectively at scale. Enhance your operational efficiency while maintaining a human touch, ensuring your team's productivity is maximized without compromising their experience. Achieve the ideal balance of automation and personal interaction to foster strong employee relationships. Accelerate and expand employee services suitable for organizations of any size with a straightforward, user-friendly, and contemporary IT service management solution. Manage everything from requests to automation seamlessly on a single platform, alleviating administrative burdens and earning the admiration of your staff! Streamline onboarding, support, and engagement processes through one cohesive platform. Empower your representatives to operate more effectively and expedite the closing process! Effortlessly integrate with all your existing tools to gather valuable insights, paving the way for a more fulfilling employee experience. Automate repetitive tasks and evaluate your actions to improve outcomes. Siit equips you with the tools to take charge of your employee experiences, ensuring a positive work environment for all. Ultimately, fostering a culture of support and efficiency can lead to a more engaged and motivated workforce.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ADP Workforce Now
No
BambooHR
No
Confluence
No
Deel
No
Factorial
No
Google Workspace
No
Gusto
No
HiBob
No
Lever
No
Lucca
No
Integrations
ADP Workforce Now
Yes
BambooHR
Yes
Confluence
Yes
Deel
Yes
Factorial
Yes
Google Workspace
Yes
Gusto
Yes
HiBob
Yes
Lever
Yes
Lucca
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€45 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Marval Software
Founded
1989
Country
United Kingdom
Website
www.marvalglobal.com
Vendor Details
Company Name
Siit
Country
France
Website
www.siit.io
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
No
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Change Management
Approval Workflow
Yes
Audit Trail
Yes
Automated Notifications
No
Change Calendar
Yes
Change Planning
Yes
Compliance Management
No
Prioritization
Yes
Release Management
Yes
Task Management
Yes
Tracking & Reporting
No
Training Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
Yes
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
No
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
No
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Machine Learning
Deep Learning
No
ML Algorithm Library
No
Model Training
No
Natural Language Processing (NLP)
No
Predictive Modeling
Yes
Statistical / Mathematical Tools
No
Templates
No
Visualization
No
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
No
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
