Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MOLI helps you improve efficiency, prevent mistakes, and increase the value of your data by digitizing, transforming, and integrating your documentation and process tracking. MOLI can help you and your team assess, certify and document your employees. This will allow you to make high-quality products, pass audits, and build your company. Auditable, verifiable and contextual on-the job training and instructions. Complete record of all job information, changes, data, actions. Notifications to the entire system, either in context or at the system-wide level, of quality issues or any other messaging. Operators can escalate issues to supervisors with full resolution logging and tiered response. Display real-time production metrics and alerts. Your customers can access specific historical and live production data.
Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Revver
No
SyteLine ERP (CloudSuite Industrial)
No
Pricing Details
Pilot Starting at $3,000
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Perdix Software
Founded
2014
Country
United States
Website
meetmoli.com
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Product Features
Manufacturing
Accounting Integration
No
ERP
Yes
MES
No
MRP
Yes
Maintenance Management
No
Purchase Order Management
No
Quality Management
Yes
Quotes/Estimates
No
Reporting/Analytics
Yes
Safety Management
Yes
Shipping Management
No
Work Instructions
Branding & Style Sheets
Yes
Content Management System
Yes
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
Yes
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
Yes
SSO (SAML)
Yes
Translations
Yes
User Management
Yes
Version Control
Yes
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
Yes
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
Yes