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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

MOLI helps you improve efficiency, prevent mistakes, and increase the value of your data by digitizing, transforming, and integrating your documentation and process tracking. MOLI can help you and your team assess, certify and document your employees. This will allow you to make high-quality products, pass audits, and build your company. Auditable, verifiable and contextual on-the job training and instructions. Complete record of all job information, changes, data, actions. Notifications to the entire system, either in context or at the system-wide level, of quality issues or any other messaging. Operators can escalate issues to supervisors with full resolution logging and tiered response. Display real-time production metrics and alerts. Your customers can access specific historical and live production data.

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Revver Yes 
SyteLine ERP (CloudSuite Industrial) Yes 

Integrations

Revver No 
SyteLine ERP (CloudSuite Industrial) No 

Pricing Details

Pilot Starting at $3,000
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Perdix Software

Founded

2014

Country

United States

Website

meetmoli.com

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Product Features

Manufacturing

Accounting Integration No 
ERP Yes 
MES No 
MRP Yes 
Maintenance Management No 
Purchase Order Management No 
Quality Management Yes 
Quotes/Estimates No 
Reporting/Analytics Yes 
Safety Management Yes 
Shipping Management No 

Work Instructions

Branding & Style Sheets Yes 
Content Management System Yes 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback Yes 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor Yes 
SSO (SAML) Yes 
Translations Yes 
User Management Yes 
Version Control Yes 

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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