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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The MERLIN Tempus Enterprise Edition (EE) enhances the functionality of MERLIN Tempus by incorporating full Overall Equipment Effectiveness (OEE), an adaptive job scheduling feature, and seamless integration with Enterprise Resource Planning (ERP) systems. The data from ERP systems plays a crucial role in tracking the overhead costs associated with manufacturing operations. For instance, when a customer inquires about the status of an order, a factory's front office team without MERLIN Tempus EE would need to manually search for the work order and physically check on the location of the components on the production floor. However, with the integration of the ERP-connected MERLIN Tempus EE dashboard, the team can quickly access real-time information about the part's status in the manufacturing workflow and its estimated completion time for shipping. This real-time data feed enhances the relevance of the ERP system, thereby reducing uncertainties in fulfilling customer timelines and enhancing overall satisfaction. Ultimately, MERLIN Tempus EE transforms the way factories manage their operations, making it significantly more efficient and responsive to customer needs.

Description

Merlin provides users with an unlimited number of company and contact records, and in addition to the typical fields found in CRM systems, it offers around 40 customizable fields for tailored data storage and reporting. To enhance user experience, Merlin features a smart, dynamic menu that anticipates and displays the most relevant options based on the current page, eliminating the need for excessive navigation. Furthermore, the platform's fully integrated design ensures that all activities are logged against the corresponding contact, preventing data duplication and maintaining a comprehensive historical record. The Customer Relationship Management (CRM) module empowers a proactive sales team by automatically filling their calendars with appointments for upcoming periods, whether that be the next month, week, day, or a specified date range. This functionality also extends to your Accounts and Purchasing departments, aiding them in tracking payments and deliveries effectively. By streamlining communication and record-keeping, Merlin enhances overall operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Memex

Country

Canada

Website

www.memexoee.com

Vendor Details

Company Name

Merlin Business Software

Founded

1974

Country

United Kingdom

Website

www.merlinbusinesssoftware.com/our-software/contact-management/

Product Features

OEE

Benchmarking Yes 
Cost Tracking No 
Downtime Tracking No 
Historical Reporting Yes 
Performance Metrics No 
Quality Control No 
Real Time Reporting Yes 
Root Cause Analysis No 
Trend Analysis Yes 
Work Order Management No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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