Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Participate in your patient's digital discussions by receiving alerts for new reviews and consolidating feedback from important sources within one convenient dashboard. Effective reputation management is critical for success in healthcare. Monitor the performance of your marketing efforts, various locations, and healthcare providers through quantifiable key performance indicators. Patients place great trust in online reviews, valuing them similarly to personal recommendations. Enhance your website's appeal to prospective patients with tailored review widgets showcasing your standing. Ensure HIPAA compliance by having the option to conceal certain reviews. Track essential account KPIs, such as the conversion rate from reviews to appointment requests. Maintain a personal connection with customizable templates designed for sending requests effortlessly. You can oversee your reviews using our mobile application or from the comfort of your desktop, ensuring flexibility in management. With these tools at your disposal, building and maintaining a strong online presence becomes more manageable and effective.
Description
Obtaining reviews on essential platforms has never been simpler, thanks to one-click request features and text messaging capabilities. You can easily initiate requests from your office or allow your team to do so while they're on the ground. The system enables you to effortlessly sort and filter reviews by employee, location, review platform, and communication method. Responding promptly to negative feedback is made easier with instant alerts, helping you to enhance customer satisfaction. A quick overview of your key performance indicators offers insights into your company's and team's effectiveness. Furthermore, real-time alerts help you identify actionable trends that can bolster your online reputation. After selecting and prioritizing the review platforms of your choice, our automated system directs customers to the most suitable one for their needs. This streamlined process for customers not only boosts your review count but also showcases all your reviews from various platforms alongside your business details and social media feeds, all conveniently aggregated in one location. By consolidating information, you can create a more engaging experience that encourages customer interaction and builds trust.
API Access
Has API
No
API Access
Has API
No
Integrations
Yelp
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
No
Pricing Details
$147 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Patient Spectrum
Founded
2007
Country
United States
Website
www.mdidentity.com
Vendor Details
Company Name
ReviewBuzz
Founded
2012
Country
United States
Website
reviewbuzz.net
Product Features
Reputation Management
Campaign Management
Yes
Gamification
Yes
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Product Features
Customer Advocacy
Advocate Management
No
Campaign Management
No
Communication Management
No
Community Management
No
Gamification
No
Referral Tracking
No
Reporting/Analytics
No
Rewards Program
No
Social Engagement
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Reputation Management
Campaign Management
Yes
Gamification
Yes
Response Management
Yes
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
Yes
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No