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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Make informed business choices with our exclusive market insight. Our Consumer Reviews Analytics tool empowers companies to thrive by centering their operations around the needs and preferences of consumers. With the strength of A.I., we offer invaluable business insights. Our distinctive Artificial Intelligence system continuously monitors e-commerce platforms worldwide, analyzing millions of spontaneous consumer reviews to convert them into actionable and trustworthy insights that fuel effective consumer-focused business strategies. The insights we provide are not only actionable but also have a significant impact on your business. Each SKU is meticulously evaluated and compared to ensure precision. You can access immediate insights without the hassle of complex data mining, all while relying on a rigorously structured data approach. Our A.I. comprehends every language, enabling you to swiftly identify emerging market trends. Additionally, we offer solutions that cater to various budgetary needs, ensuring affordability for every business. This comprehensive approach makes it easier for companies to adapt and thrive in an ever-changing marketplace.

Description

Customer satisfaction extends beyond just the offerings; it encompasses the entire service experience before, during, and after a transaction. Today's consumers exhibit zero tolerance for poor service experiences. RevealCX enhances customer interactions by swiftly delivering a convenient experience, focusing on crucial customer metrics and uncovering actionable insights that elevate their overall experience. The process starts with a user-friendly, thoughtfully designed form that allows for organization-specific, unlimited layers of causal factors, making deployment and monitoring of agents straightforward and efficient. Utilizing a best-practices form structure, RevealCX not only aggregates relevant data but also establishes workflows aimed at results-driven coaching and provides comprehensive reporting for a precise assessment of performance. The review process is accelerated by leveraging advanced artificial intelligence and machine learning technologies. Discover how various organizations harnessed the capabilities of AI and achieved remarkable results as a consequence of their efforts. By prioritizing customer experience and utilizing innovative tools, businesses can significantly enhance their service delivery and foster long-lasting relationships with their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectPointz No 
Y42 Yes 

Integrations

ConnectPointz Yes 
Y42 No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

MASSIVE DATA HEIGHTS

Country

United States

Website

www.massivedh.com

Vendor Details

Company Name

Nexcom

Founded

1997

Country

Denmark

Website

nexcomglobal.com/products/quality-monitoring-revealcx/

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

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