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Average Ratings 0 Ratings

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ease
features
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support

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Write a Review

Description

MAIHEM develops AI agents designed to consistently evaluate your AI applications. Our platform allows you to fully automate the quality assurance of your AI, guaranteeing optimal performance and safety from the initial stages of development through to deployment. Say goodbye to tedious hours spent on manual testing and the uncertainty of randomly checking for vulnerabilities in your AI models. With MAIHEM, you can automate your AI quality assurance processes, ensuring a thorough analysis of thousands of edge cases. You can generate numerous realistic personas to engage with your conversational AI, allowing for a broad scope of interaction. Additionally, the platform automatically assesses entire dialogues using a customizable array of performance indicators and risk metrics. Utilize the simulation data generated to make precise enhancements to your conversational AI’s capabilities. Regardless of the type of conversational AI you are using, MAIHEM is equipped to help elevate its performance. Furthermore, our solution allows for easy integration of AI quality assurance into your development workflow with minimal coding required. The user-friendly web application provides intuitive dashboards, enabling comprehensive AI quality assurance with just a few clicks, streamlining the entire process. Ultimately, MAIHEM empowers developers to focus on innovation while maintaining the highest standards of AI quality assurance.

Description

Reddy is a CX Intelligence platform that uses artificial intelligence to help enterprise contact centers train, coach, and support customer service agents throughout their entire lifecycle. The platform combines AI-powered simulation training, live conversation assistance, quality monitoring, and personalized coaching within a single intelligent system. Simulation Training allows agents to practice challenging calls, chats, and emails before interacting with real customers, improving confidence and preparedness. During live interactions, the Live Assist Co-Pilot delivers contextual guidance and recommendations so agents can respond accurately without searching through documentation. Reddy automatically reviews every customer conversation to identify performance trends, generate coaching opportunities, and provide actionable feedback tailored to each individual agent. Customer interaction data is transformed into organizational intelligence that can be shared across learning and development, quality assurance, operations, and leadership teams. The platform's automated setup minimizes implementation effort while continuously adapting to an organization's best practices. Built on modern AI, Reddy enables businesses to improve call quality, shorten onboarding time, and create a connected feedback loop that drives ongoing performance improvement. Reddy helps enterprise contact centers transform customer conversations into measurable improvements for agents, managers, and the broader organization.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce No 
Zendesk No 

Integrations

Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

MAIHEM

Country

United States

Website

www.maihem.ai/

Vendor Details

Company Name

Reddy

Founded

2019

Website

reddy.io

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