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features
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support

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Description

MAI-Transcribe-1 is an advanced speech-to-text solution created by Microsoft, accessible via Azure AI Foundry, aimed at providing precise transcriptions for various audio sources in both enterprise and developer scenarios. With support for 25 prominent languages, it is adept at accommodating a variety of accents, dialects, and speaking nuances, ensuring reliable performance even in adverse situations like background noise, poor audio quality, or simultaneous speech. Developed by Microsoft’s AI Superintelligence team, it emphasizes both accuracy and speed, allowing for rapid batch processing and easy scalability in production settings. This powerful tool enhances numerous applications, including transcription of meetings, generation of live captions, accessibility enhancements, analytics for call centers, and operation of voice-activated agents, thereby serving as a crucial element in voice-driven technologies. Moreover, its versatility makes it an essential resource for improving communication and accessibility across diverse platforms.

Description

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

JSON Yes 
Microsoft Foundry Yes 
QEval No 

Integrations

JSON No 
Microsoft Foundry No 
QEval Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Microsoft AI

Founded

1975

Country

United States

Website

ai.azure.com/catalog/models/MAI-Transcribe-1

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

vocitec.com

Product Features

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription No 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages No 
Specialty Vocabularies No 
Speech-to-Text Analysis No 
Variable Frequency No 
Voice Recognition No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Speech Recognition

Audio Capture Yes 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis Yes 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages Yes 
Specialty Vocabularies Yes 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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