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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Streamline the management, reporting, and analysis of your UC&C platform and its components with ease. Our software equips you with the necessary tools to effectively oversee, report on, and scrutinize your UC&C platform and its related aspects. As the modern work environment evolves at a rapid pace, it becomes crucial to utilize these tools to guarantee that your UC&C investment yields the anticipated enhancements in productivity, cost reductions, and refined business workflows. With updates occurring every 60 seconds, you gain a near real-time overview of Unified Communication usage, featuring various dashboards that present insights on User Adoption, Employee Productivity, Call Quality, and Cost metrics. Experience customizable user interfaces, as you can adjust the arrangement of dashboards and select the information you wish to display. Additionally, filters can be applied to show only the most pertinent data. The click-through reporting feature allows for the generation of comprehensive reports straight from the dashboard interface, ensuring you have all the insights you need at your fingertips. This level of control empowers you to make informed decisions that enhance your organization’s communication strategy.

Description

Shadow CMS Enterprise call accounting is adept at identifying operational bottlenecks, flagging unusual activity, reconciling billing statements, aiding in migration planning, and managing telecom expenditures. Many businesses encounter challenges related to workforce management and overall productivity. Shadow All-In-One features an extensive array of real-time and historical reports and dashboards that reveal service levels, call volume, departmental performance, and call center analytics. Additionally, Shadow can integrate communication metrics from various IP/PBX systems, communication servers, and collaboration tools into comprehensive reports for in-depth analysis of patterns, trends, KPIs, and workforce optimization. The data is meticulously organized and displayed in customizable dashboards, reports, or as actionable events triggered by specific criteria. Shadow provides multiple modules that offer personalized dashboards and metrics tailored for real-time settings such as call centers, healthcare facilities, and critical operations centers. Users can access this information from desktops, wall displays, or it can be distributed directly to teams for immediate insights and decision-making. Enhanced visibility into communication metrics allows organizations to make informed choices to improve efficiency and drive performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1000 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MAF InfoCom

Country

Netherlands

Website

www.mafinfo.com/product/maf-icims-unified-communications-monitoring-analytics-reporting/

Vendor Details

Company Name

Resource Software International

Founded

1990

Country

Canada

Website

www.telecost.com/rsi-products.php#SHADOWCMS

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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