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support

Average Ratings 0 Ratings

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Description

Multichannel listing, order, and inventory management software that allows you to integrate Shopify and BigCommerce online stores with Amazon, eBay, and Walmart Boost online visibility Get your products available to millions of browsing and buying shoppers. Integrate with new customer-favored marketplaces to grow your customer base and extend the sales reach. Optimize inventory management Simple inventory management is the basic need of any seller, so we made it a no-brainer. However large is your stock, list products in a few clicks, group them by various parameters, and edit details in bulk. Get prices auto-synced Take advantage of automated price synchronization across all linked e-platforms you sell on. Save time by managing prices on eBay, Amazon, Walmart, Shopify, and others from a single interface. Avoid stockouts The software takes care of your inventory accuracy. Whenever you get an order, your inventory levels are automatically synchronized across all locations and sales channels preventing overselling. Make products stand out Highlight products with some nice images and appealing descriptions to catch more eyes.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
BigCommerce Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
Cdiscount No 
Ecwid Yes 
Gmail No 
Linnworks No 
Mirakl Yes 
OTTO Yes 
OnBuy Yes 
PrestaShop Yes 
SHEIN Yes 
Salesforce Yes 
Shopware Yes 
Temu Yes 
TikTok Shop Yes 
Walmart Yes 

Integrations

Amazon Yes 
BigCommerce Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
Cdiscount Yes 
Ecwid No 
Gmail Yes 
Linnworks Yes 
Mirakl No 
OTTO No 
OnBuy No 
PrestaShop No 
SHEIN No 
Salesforce No 
Shopware No 
Temu No 
TikTok Shop No 
Walmart No 

Pricing Details

$49
Every new user is eligible for a 30-day free trial, allowing you to explore and experience the features of M2E Cloud without any commitment. Once the trial period ends, you will have to subscribe to one of the available pricing plans. The pricing plans align with your total monthly or yearly sales allowance or GMV. Keep in mind that GMV is calculated only from sales made through connected marketplaces.
Free Trial Yes 
Free Version No 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

M2E

Founded

2021

Country

United Kingdom

Website

m2ecloud.com

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

Inventory Management

Alerts/Notifications No 
Barcoding / RFID No 
Forecasting No 
Inventory Optimization Yes 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access No 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management Yes 
Warehouse Management Yes 

Multi-Channel eCommerce

Catalog Management Yes 
Channel Management Yes 
Data Synchronization Yes 
Email Marketing No 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce No 
Order Management Yes 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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