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Description

Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love. Key features include: Five second testing: Quickly evaluate landing page effectiveness with brief user exposure. First click testing: Assess navigation efficiency by tracking user clicks. Surveys: Gather feedback from target customers for validation. Navigation testing: Optimize user flows through task completion assessments. Prototype testing with Figma: See how users navigate interactive Figma prototypes at every stage of the design process. Card sorting: Open and closed methods to organize and label content intuitively for your audience. Tree test: Refines I.A for user navigation, ensuring easy access to needed information. Preference testing: Understands audience preferences through choice-based questions. Participant recruitment: Enables testing with own users or via a panel with over 690,000 people across 120+ countries and with 35+ demographics. Interviews: Streamlines the entire interview process, from planning to transcription. Recordings: Capture your participants' audio, screen, and/or camera during unmoderated testing. Live website testing: Discover exactly where and why users struggle as they complete key tasks on live websites Spaces and Wallets: Organize research by team or project while managing budget allocation in one place.

Description

Eliminate uncertainty in your product development process. Accelerate your product decision-making by utilizing AI-driven user interviews, prototype evaluations, surveys, and concept assessments, achieving results up to 16 times quicker. You can create and introduce AI-enhanced research prototype tests, user interviews, surveys, and design evaluations either on your own website or through our extensive global panel. Gain valuable and actionable insights in more than 50 languages, all designed to facilitate the growth of your product. Whether your target audience includes 10 or 10,000 individuals, AI efficiently manages and interprets conversations, allowing stretched teams to engage in high-impact research across 10+ languages in a flexible manner. Continuously familiarize yourself with your customers and validate your hypotheses through AI-driven research. Equip your team with meaningful user insights derived from AI-led discussions and concept evaluations with genuine customers. You can strategically target the customers relevant to your product using action-based triggers or draw participants from our curated global panel, which boasts 150,000 members and over 300 demographic and behavioral filters. This streamlined approach not only enhances your research capabilities but also ensures that your product development aligns closely with user needs and preferences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Figma Yes 
Google Calendar Yes 
Google Sheets No 
Microsoft Excel No 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Zoom Yes 

Integrations

Figma Yes 
Google Calendar No 
Google Sheets Yes 
Microsoft Excel Yes 
Microsoft Outlook No 
Microsoft Teams No 
Zoom No 

Pricing Details

$165 per month
Free plan: Generous free plan with three seats and access to research methods such as card sorting, first click tests, five second tests, navigation tests, preference tests, prototype testing, surveys, tree testing, and user interviews.

Growth: Starting at $165/month (paid annually). Includes everything in the Free plan, plus five seats, in-depth studies, AI-generated summaries, and Live website testing.

Enterprise plan: Pricing is tailored to your company and includes everything on the Growth plan, plus unlimited collaborators, security audits, and additional security integration.

Panel responses are pay-as-you-go for all plans.
Free Trial No 
Free Version Yes 

Pricing Details

$149 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lyssna

Founded

2008

Country

Australia

Website

lyssna.com

Vendor Details

Company Name

Wondering

Website

wondering.com

Product Features

Usability Testing

A/B Testing Yes 
Annotations No 
Audience Targeting Yes 
Heatmaps Yes 
Impression Testing No 
Mobile Testing Yes 
Moderated Usability Testing Yes 
Prototype Testing Yes 
Quantitative Metrics No 
Remote User Testing Yes 
Reporting / Analytics Yes 
Surveys and Feeback Yes 
Video Recording / Transcription Yes 

UX

Animation No 
For Mobile Yes 
For Websites Yes 
Heatmaps Yes 
Prototyping No 
Screen Activity Recording Yes 
Unmoderated Testing Yes 
Usability Testing Yes 
User Journeys No 
User Research Yes 

Product Features

Alternatives

Alternatives

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