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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The sophisticated predictive analytics solution designed for telecom companies aims to pinpoint and evaluate crucial factors that influence Churn, ARPU, CLTV, and NPS. With the help of cutting-edge AI and Machine Learning, you can effortlessly allocate satisfaction scores across your entire customer base, facilitating more informed business choices. Supported by Google Cloud, the CHI platform provides an opportunity to interact with a data set modeled after actual telecommunications data. Utilize CHI to assess the vital elements affecting Churn, ARPU, CLTV, and NPS, while also identifying customer segments based on the risk of churn, potential revenue enhancement, and NPS. This platform not only empowers telecom providers to enhance their strategic initiatives but also fosters a deeper understanding of customer behavior and preferences.

Description

Gauge, comprehend, and respond to customer insights effectively. Leverage customer experience software to streamline your surveys related to experience and loyalty. Scrutinize customer opinions and implement changes within your existing IT frameworks. Incorporate customer feedback seamlessly into your daily operations. By automating your surveys, you can gain a comprehensive view of customer experiences and take meaningful actions that add value. We simplify the process of measuring, interpreting, and responding to customer insights. Nps.today transforms lengthy questionnaires into concise, targeted questions delivered at optimal times for respondents. Utilize automated prompts throughout the customer journey with surveys that are informed by data. Integrate your customer satisfaction and loyalty surveys into all communication channels and external outreach. Benefit from insightful dashboards to pinpoint areas for enhancement and elevate customer experiences. Employ categorization or artificial intelligence to uncover avenues for improvement, while also merging additional data sources for deeper insights into customer behavior. This holistic approach ensures you remain attuned to the evolving needs of your clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Apsis One
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Lime CRM
Mailchimp
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Podio
Puzzel
Salesforce
SuperOffice CRM
TOPdesk
Zapier
Zendesk
e-conomic

Integrations

Apsis One
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Lime CRM
Mailchimp
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Podio
Puzzel
Salesforce
SuperOffice CRM
TOPdesk
Zapier
Zendesk
e-conomic

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€137 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lynx Analytics

Country

Singapore

Website

www.lynxanalytics.com/customer-happiness-index

Vendor Details

Company Name

nps.today

Country

Denmark

Website

nps.today/

Product Features

NPS

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

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