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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The sophisticated predictive analytics solution designed for telecom companies aims to pinpoint and evaluate crucial factors that influence Churn, ARPU, CLTV, and NPS. With the help of cutting-edge AI and Machine Learning, you can effortlessly allocate satisfaction scores across your entire customer base, facilitating more informed business choices. Supported by Google Cloud, the CHI platform provides an opportunity to interact with a data set modeled after actual telecommunications data. Utilize CHI to assess the vital elements affecting Churn, ARPU, CLTV, and NPS, while also identifying customer segments based on the risk of churn, potential revenue enhancement, and NPS. This platform not only empowers telecom providers to enhance their strategic initiatives but also fosters a deeper understanding of customer behavior and preferences.

Description

Empower your teams to combat customer attrition and discover avenues for growth by equipping them with actionable data. Make timely and appropriate decisions, regardless of your customers' locations. With solutions tailored for every phase of the customer experience—including digital interactions, customer support, onsite engagement, and account management—you possess the necessary resources to enhance the effectiveness of your customer experience (CX) initiatives throughout your organization. Engage with customers where they are and gather immediate feedback during critical interactions. By integrating various channels and data sources into a single platform, you will gain a holistic understanding of customer sentiments and experiences. The Reptrics survey tool enables you to gather insights on customer opinions and satisfaction through widely used survey methods. Additionally, Reptrics automatically directs suggested actions to the relevant teams within their existing tools, facilitating timely improvements in customer satisfaction and loyalty. This streamlined approach not only enhances customer retention but also fosters a culture of continuous improvement.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Chargebee No 
Exact No 
Freshdesk No 
Freshsales No 
Gmail No 
Google No 
Help Scout No 
HubSpot CRM No 
Intercom No 
Jira No 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Pipedrive No 
QuickBooks Online No 
Recurly No 
Salesforce Agentforce Service No 
Spiro No 
Stripe No 
Wrike No 

Integrations

Chargebee Yes 
Exact Yes 
Freshdesk Yes 
Freshsales Yes 
Gmail Yes 
Google Yes 
Help Scout Yes 
HubSpot CRM Yes 
Intercom Yes 
Jira Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Pipedrive Yes 
QuickBooks Online Yes 
Recurly Yes 
Salesforce Agentforce Service Yes 
Spiro Yes 
Stripe Yes 
Wrike Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lynx Analytics

Country

Singapore

Website

www.lynxanalytics.com/customer-happiness-index

Vendor Details

Company Name

Reptrics

Country

United States

Website

www.reptrics.com

Product Features

NPS

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation Yes 
Sentiment Analysis No 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

NPS

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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