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features
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support

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Description

Lunar CRM offers an array of advantages you would anticipate, such as secure cloud hosting, in-depth management information, improved operational oversight, and much more. We collaborate closely with you to develop optimal workflows tailored specifically for your organization, resulting in a completely customized CRM solution. By engaging directly with your key internal stakeholders, we enhance value through troubleshooting and optimizing your business processes, effectively integrating ourselves as part of your team. Our aim is to establish the appropriate skill-based workflows that empower your staff to accomplish essential tasks efficiently, thereby saving both time and resources through process automation. Additionally, our solution features a versatile reporting engine that allows you to personalize management information reports, including user-friendly dashboards that help you visualize and identify trends effortlessly. With our commitment to your success, we ensure that your CRM experience is not just efficient but also aligned with your strategic goals.

Description

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage No 
Asana No 
Basecamp No 
Google Analytics No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira No 
Lightspeed eCommerce No 
Magento No 
NextDNS No 
Optimizely One No 
Progress Sitefinity No 
Salesforce Agentforce Service No 
Slack No 
Trello No 
VWO Testing No 
WordPress No 
Zapier No 
Zendesk No 

Integrations

Adobe Marketo Engage Yes 
Asana Yes 
Basecamp Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Yes 
Lightspeed eCommerce Yes 
Magento Yes 
NextDNS Yes 
Optimizely One Yes 
Progress Sitefinity Yes 
Salesforce Agentforce Service Yes 
Slack Yes 
Trello Yes 
VWO Testing Yes 
WordPress Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$229/month
Growth Package: $229/month
Turbo Package: $579/month
Enterprise: Request Quote
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Lunar Media

Founded

2008

Country

United Kingdom

Website

www.lunarcrm.co.uk

Vendor Details

Company Name

Mopinion

Founded

2013

Country

Netherlands

Website

www.mopinionlabs.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey Yes 
Skip Logic No 
Supports Audio / Images / Video No 

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