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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Luna.ai transforms the lead generation and engagement process by offering tailored email suggestions that yield impressive results. Relying on personal networks, tedious prospecting, and generic email outreach can lead to stagnation in business growth. Additionally, the reliance on expensive advertisements and unsustainable acquisition strategies often fails to produce the desired outcomes. Depending solely on personal relationships for client acquisition seldom grants the freedom that many seek. The tasks of identifying suitable leads, conducting extensive research, and crafting personalized emails and follow-ups can become overwhelmingly frustrating. Luna stands out as the first AI-driven software that identifies new high-quality leads daily and sends them the personalized emails they rightly deserve, as nobody appreciates receiving spam. Simply share details about your company, your intended audience, and the tone you prefer, and Luna's sophisticated algorithms will take in all the information. This innovative approach not only streamlines the process but also significantly enhances engagement with potential clients.

Description

SparrowDesk is an innovative customer service platform powered by AI, designed to assist businesses in providing quicker, more intelligent, and scalable support solutions. At the heart of the platform is Luna, the AI Agent, which can automatically resolve up to 60% of incoming tickets, ensuring that customers receive immediate assistance around the clock while significantly alleviating the workload of support teams. Additionally, the Luna Copilot operates seamlessly within the inbox, delivering AI-enhanced ticket summaries, intelligent response suggestions, and swift access to knowledge bases to boost both efficiency and precision for agents. SparrowDesk integrates communications from email and live chat into a cohesive workspace, preserving the context of every interaction for a more holistic approach to customer service. Customers are also empowered with self-service portals that feature relevant articles, effectively reducing the overall volume of tickets. Managers benefit from real-time insights through customizable dashboards and reports, allowing them to monitor SLA compliance, agent performance, and emerging patterns in support inquiries. Furthermore, the platform includes a no-code workflow builder that enables teams to automate mundane tasks and standardize procedures without the need for extensive technical expertise, fostering a more agile and responsive customer service environment. Overall, SparrowDesk enhances both the customer experience and the operational efficiency of support teams.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Gmail Yes 
HubSpot CRM Yes 
Pipedrive Yes 
Attio No 
GPT-4 Yes 
Google Cloud Platform Yes 
HubSpot Customer Platform Yes 
Linear No 
LinkedIn Sales Navigator Yes 
Microsoft Outlook Yes 
Salesforce No 
Shopify No 
Slack No 
SparrowCRM No 
SurveySparrow No 
WhatsApp No 
Zapier Yes 

Integrations

Gmail Yes 
HubSpot CRM Yes 
Pipedrive Yes 
Attio Yes 
GPT-4 No 
Google Cloud Platform No 
HubSpot Customer Platform No 
Linear Yes 
LinkedIn Sales Navigator No 
Microsoft Outlook No 
Salesforce Yes 
Shopify Yes 
Slack Yes 
SparrowCRM Yes 
SurveySparrow Yes 
WhatsApp Yes 
Zapier No 

Pricing Details

$100 per month
Free Trial No 
Free Version Yes 

Pricing Details

$16/seat/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Luna.ai

Website

luna.ai/

Vendor Details

Company Name

SparrowDesk

Founded

2017

Country

United States

Website

www.sparrowdesk.com

Product Features

Sales Intelligence

CRM Integration No 
Data Cleaning No 
Data Enrichment No 
Data Import/Export No 
Data Mining No 
Data Verification No 
Email Integration No 
Lead Scoring No 
List Building No 
Performance Management No 
Pipeline Management No 
Predictive Modeling/Analytics No 
Prospecting Tools No 
Reporting/Analytics No 
Sales Forecasting No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

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