Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Luminoso transforms unstructured text data to business-critical insights. We empower organizations to interpret and act on the information people give us by using common-sense artificial intelligence. Luminoso requires little setup, maintenance or training. It also doesn't require any data input. Luminoso combines the world's best natural language understanding technology with a vast knowledgebase to learn words from context - just like humans - and accurately analyze text in minutes instead of months. Our software offers native support in more than a dozen languages so leaders can quickly explore data relationships, make sense out of feedback, and triage queries to drive value. Luminoso, a privately held company, is headquartered in Boston MA.
Description
Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Medallia
No
SurveyMonkey
No
Zendesk
No
Pricing Details
$1250/month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Luminoso Technologies Inc.
Founded
2010
Country
United States
Website
luminoso.com
Vendor Details
Company Name
Thematic
Founded
2015
Country
New Zealand
Website
www.getthematic.com
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
No
Data Analysis
Data Discovery
Yes
Data Visualization
Yes
High Volume Processing
Yes
Predictive Analytics
Yes
Regression Analysis
No
Sentiment Analysis
Yes
Statistical Modeling
No
Text Analytics
Yes
Experience Management
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
No
Machine Learning
Deep Learning
Yes
ML Algorithm Library
No
Model Training
Yes
Natural Language Processing (NLP)
Yes
Predictive Modeling
No
Statistical / Mathematical Tools
No
Templates
No
Visualization
Yes
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
Yes
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
Yes
Part-of-Speech Tagging
Yes
Sentence Segmentation
No
Stemming/Lemmatization
Yes
Tokenization
Yes
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
Yes
Qualitative Data Analysis
Annotations
No
Collaboration
No
Data Visualization
Yes
Media Analytics
No
Mixed Methods Research
Yes
Multi-Language
Yes
Qualitative Comparative Analysis
Yes
Quantitative Content Analysis
Yes
Sentiment Analysis
Yes
Statistical Analysis
Yes
Text Analytics
Yes
User Research Analysis
Yes
Text Mining
Boolean Queries
No
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
Yes
Summarization
Yes
Tagging
Yes
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No