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Description

Lumero effectively connects the information gathered by your current employee survey provider with the specific reporting needs of your stakeholders. By simply uploading a spreadsheet from various tools, whether it's SurveyMonkey or Qualtrics, Lumero converts the data into a comprehensive range of interactive reports, including heatmaps, gap analyses, custom question groupings, indices, key driver insights, and AI-enhanced thematic comment analysis. You can explore the findings by different demographic categories, such as team, location, or job role, and easily track trends by comparing results to earlier surveys. Additionally, charts can be tailored to fit your preferences and align with your company’s brand colours. Results can be securely shared with people leaders through personalised online logins or highly customisable PDF reports. The platform also offers role-based permissions, allowing you to determine which demographics and features are accessible to each user, thus ensuring that sensitive information remains confidential and visible only to authorised individuals. With Lumero, the process of reporting on employee survey results becomes straightforward and efficient, empowering organisations to make data-driven decisions with ease. Lumero makes light work of employee survey reporting.

Description

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acoustic Tealeaf No 
Adobe Marketo Engage No 
Beam AI No 
Cendyn CMS No 
Cendyn Guestrev No 
Chattermill No 
Chief No 
Compete Club Management No 
Contentsquare No 
Kapiche No 
Mindful No 
Motileo No 
Operata No 
Pandium No 
Quaeris No 
Salesforce No 
StepFunction No 
Thematic No 
Topbox No 

Integrations

Acoustic Tealeaf Yes 
Adobe Marketo Engage Yes 
Beam AI Yes 
Cendyn CMS Yes 
Cendyn Guestrev Yes 
Chattermill Yes 
Chief Yes 
Compete Club Management Yes 
Contentsquare Yes 
Kapiche Yes 
Mindful Yes 
Motileo Yes 
Operata Yes 
Pandium Yes 
Quaeris Yes 
Salesforce Yes 
StepFunction Yes 
Thematic Yes 
Topbox Yes 

Pricing Details

NZ$995
Lumero is priced per survey, not as an annual subscription. Pay once each time you report on a survey - cost scales with the number of respondents, starting at NZ$995.

Our base package includes all standard reporting pages: demographic reporting, cross-tabbing, heatmaps, gap analysis, AI thematic comments analysis, and two online logins.

Add Key Driver Analysis to identify the topics with the strongest influence on engagement. Add trending to compare results back to previous surveys. Add scoped online logins and branded PDF reports to share results with people leaders across your organisation.

No setup fees, ongoing subscription, or lock-in.

Get a quote from our pricing calculator at lumero.works.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Lumero

Founded

2026

Country

New Zealand

Website

lumero.works

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

www.medallia.com

Product Features

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library No 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management No 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring Yes 
Survey Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling No 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics Yes 
Surveys & Feedback Yes 
Templates No 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides Yes 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs Yes 
Performance Management No 
Pulse Surveys Yes 

NPS

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking No 
Prioritization Yes 
Product Roadmapping No 
Release Management No 
Requirements Management No 
Resource Management No 
Workflow Management No 

Qualitative Data Analysis

Annotations Yes 
Collaboration No 
Data Visualization Yes 
Media Analytics No 
Mixed Methods Research No 
Multi-Language Yes 
Qualitative Comparative Analysis Yes 
Quantitative Content Analysis Yes 
Sentiment Analysis Yes 
Statistical Analysis Yes 
Text Analytics Yes 
User Research Analysis No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Text Mining

Boolean Queries Yes 
Document Filtering No 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Alternatives

Alternatives

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