Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Live sporting events, continuous TV channels, urgent news updates, and major broadcast occasions—no matter what your content entails or where it must be transmitted, Lumen Vyvx is equipped to assist in its delivery. As a reliable worldwide provider of video acquisition, distribution, and delivery services, Lumen Vyvx caters to numerous leading and pioneering companies in the broadcasting and media sector. With over three decades of expertise in broadcast video, Lumen Vyvx offers a comprehensive suite of end-to-end video services and solutions, all powered by our expansive global network. This extensive experience positions us uniquely to meet the evolving demands of the media landscape.
Description
Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery.
These benefits include:
• Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent.
• Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation.
• Filter Noise: AI-powered technology distinguishes background noise from human voices.
• Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Avaya Aura
No
Cisco AnyConnect
No
Enghouse Interactive Contact Center
No
Five9
No
Twilio
No
Integrations
Avaya Aura
Yes
Cisco AnyConnect
Yes
Enghouse Interactive Contact Center
Yes
Five9
Yes
Twilio
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Contact Us
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lumen
Founded
1930
Country
United States
Website
www.lumen.com/en-us/networking/live-event-broadcasting.html
Vendor Details
Company Name
LumenVox
Founded
2001
Country
United States
Website
www.lumenvox.com
Product Features
OTT
API Access
Yes
Content Organization
Yes
Live Events
Yes
Monetization Tools
No
Multi-Service Integration
Yes
SDK
Yes
Scheduling
Yes
Video Hosting/Storage
Yes
Video Quality Optimization
Yes
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
No
Power Dialer
No
Predictive Dialer
Yes
Preview Dialer
No
Progressive Dialer
No
Surveys
No