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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lumen Defender is a sophisticated service that utilizes artificial intelligence and machine learning technologies to detect and prevent network threats, ensuring that emerging cyber risks are effectively managed at the network edge. By harnessing insights from Black Lotus Labs, Lumen's dedicated threat research division, this service scrutinizes an impressive volume of over 200 billion NetFlow sessions each day, allowing it to proactively identify and thwart malicious threats such as malware, ransomware, phishing attacks, and botnets before they can infiltrate corporate networks. The system operates without requiring any extra hardware or complicated setup, allowing it to integrate effortlessly with Lumen's Internet On-Demand offerings, which provide instantaneous monitoring, adjustable threat blocking tailored to varying levels of severity, and comprehensive reporting through a user-friendly web interface. Lumen Defender is available in two tiers, Essentials and Plus, and boasts features including the automatic blocking of high-risk IP addresses, the ability to create personalized allow/deny lists, and alert notifications that empower organizations to bolster their cybersecurity strategies effectively. Additionally, its user-centric design ensures that businesses of all sizes can quickly adapt and strengthen their defenses against the ever-evolving landscape of cyber threats.

Description

Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery. These benefits include: • Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent. • Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation. • Filter Noise: AI-powered technology distinguishes background noise from human voices. • Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Aura No 
Cisco AnyConnect No 
Enghouse Interactive Contact Center No 
Five9 No 
Twilio No 

Integrations

Avaya Aura Yes 
Cisco AnyConnect Yes 
Enghouse Interactive Contact Center Yes 
Five9 Yes 
Twilio Yes 

Pricing Details

$0.04 per hour
Free Trial No 
Free Version No 

Pricing Details

Contact Us
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lumen

Country

United States

Website

www.lumen.com/en-us/security/defender.html

Vendor Details

Company Name

LumenVox

Founded

2001

Country

United States

Website

www.lumenvox.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer Yes 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Alternatives

Alternatives

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