Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lumen Defender is a sophisticated service that utilizes artificial intelligence and machine learning technologies to detect and prevent network threats, ensuring that emerging cyber risks are effectively managed at the network edge. By harnessing insights from Black Lotus Labs, Lumen's dedicated threat research division, this service scrutinizes an impressive volume of over 200 billion NetFlow sessions each day, allowing it to proactively identify and thwart malicious threats such as malware, ransomware, phishing attacks, and botnets before they can infiltrate corporate networks. The system operates without requiring any extra hardware or complicated setup, allowing it to integrate effortlessly with Lumen's Internet On-Demand offerings, which provide instantaneous monitoring, adjustable threat blocking tailored to varying levels of severity, and comprehensive reporting through a user-friendly web interface. Lumen Defender is available in two tiers, Essentials and Plus, and boasts features including the automatic blocking of high-risk IP addresses, the ability to create personalized allow/deny lists, and alert notifications that empower organizations to bolster their cybersecurity strategies effectively. Additionally, its user-centric design ensures that businesses of all sizes can quickly adapt and strengthen their defenses against the ever-evolving landscape of cyber threats.
Description
Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery.
These benefits include:
• Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent.
• Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation.
• Filter Noise: AI-powered technology distinguishes background noise from human voices.
• Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.
API Access
Has API
No
API Access
Has API
No
Integrations
Avaya Aura
No
Cisco AnyConnect
No
Enghouse Interactive Contact Center
No
Five9
No
Twilio
No
Integrations
Avaya Aura
Yes
Cisco AnyConnect
Yes
Enghouse Interactive Contact Center
Yes
Five9
Yes
Twilio
Yes
Pricing Details
$0.04 per hour
Free Trial
No
Free Version
No
Pricing Details
Contact Us
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lumen
Country
United States
Website
www.lumen.com/en-us/security/defender.html
Vendor Details
Company Name
LumenVox
Founded
2001
Country
United States
Website
www.lumenvox.com
Product Features
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
No
Power Dialer
No
Predictive Dialer
Yes
Preview Dialer
No
Progressive Dialer
No
Surveys
No