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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Industries that rely heavily on assets, such as energy, utilities, transportation, oil and gas, and mining, face a distinct array of challenges that need to be tackled in order to enhance operational efficiency, reliability, and profitability. To meet these demands, many organizations are adopting enterprise asset management solutions designed to achieve lasting improvements in their business operations and financial outcomes. With a wealth of experience spanning over four decades, Hitachi Energy fosters best practices for managing assets, work processes, logistics, finances, and human resources throughout their lifecycle. This support empowers teams to respond swiftly to challenges and make more informed decisions that can significantly influence their profitability. By integrating established practices in enterprise asset management (EAM) across numerous industries, including utilities, mining, and oil and gas, the Lumada EAM software facilitates optimal operational performance and promotes ongoing process enhancements that align with ISO 55000 standards. Ultimately, this approach not only addresses current challenges but also positions companies for future success in a competitive landscape.

Description

Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CloudHub No 
Salesforce No 
Salesforce Data 360 No 
Slack No 
Tableau No 

Integrations

CloudHub Yes 
Salesforce Yes 
Salesforce Data 360 Yes 
Slack Yes 
Tableau Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$275 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Hitachi Energy

Country

Switzerland

Website

www.hitachienergy.com/us/en/products-and-solutions/asset-and-work-management/lumada-eam

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/energy-utilities/cloud/

Product Features

EAM

CMMS No 
Energy Management No 
Equipment Management No 
Facility Management No 
IT Asset Management No 
Inventory Management No 
Maintenance Management No 
Parts Management No 
Preventive Maintenance Scheduling No 
Software License Management No 
Warranty Management No 
Work Order Management No 

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