Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Industries that rely heavily on assets, such as energy, utilities, transportation, oil and gas, and mining, face a distinct array of challenges that need to be tackled in order to enhance operational efficiency, reliability, and profitability. To meet these demands, many organizations are adopting enterprise asset management solutions designed to achieve lasting improvements in their business operations and financial outcomes. With a wealth of experience spanning over four decades, Hitachi Energy fosters best practices for managing assets, work processes, logistics, finances, and human resources throughout their lifecycle. This support empowers teams to respond swiftly to challenges and make more informed decisions that can significantly influence their profitability. By integrating established practices in enterprise asset management (EAM) across numerous industries, including utilities, mining, and oil and gas, the Lumada EAM software facilitates optimal operational performance and promotes ongoing process enhancements that align with ISO 55000 standards. Ultimately, this approach not only addresses current challenges but also positions companies for future success in a competitive landscape.
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
No
Salesforce
No
Salesforce Data 360
No
Slack
No
Tableau
No
Integrations
CloudHub
Yes
Salesforce
Yes
Salesforce Data 360
Yes
Slack
Yes
Tableau
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Hitachi Energy
Country
Switzerland
Website
www.hitachienergy.com/us/en/products-and-solutions/asset-and-work-management/lumada-eam
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Product Features
EAM
CMMS
No
Energy Management
No
Equipment Management
No
Facility Management
No
IT Asset Management
No
Inventory Management
No
Maintenance Management
No
Parts Management
No
Preventive Maintenance Scheduling
No
Software License Management
No
Warranty Management
No
Work Order Management
No