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Description

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients.

Description

Mend is an enterprise-grade patient engagement and integrated telehealth solution designed to help healthcare organizations profitably scale their practice and care for more patients. Mend makes it easy for healthcare providers to securely and efficiently communicate with their patients and is 100% HIPAA compliant. Mend provides integrated in-office and virtual care experiences for over 100 specialties with more than 5 million patients.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Intergy EHR Yes 
NextGen Healthcare EHR Yes 
eClinicalWorks Yes 
CareCloud Yes 
Cortex No 
Dataweavers No 
MEDITECH Expanse Yes 
Nextech Yes 
Oracle Health Ambulatory EHR Yes 
Veradigm EHR No 
WebPT Yes 
athenaClinicals Yes 

Integrations

Intergy EHR Yes 
NextGen Healthcare EHR Yes 
eClinicalWorks Yes 
CareCloud No 
Cortex Yes 
Dataweavers Yes 
MEDITECH Expanse No 
Nextech No 
Oracle Health Ambulatory EHR No 
Veradigm EHR Yes 
WebPT No 
athenaClinicals No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

- MendFree is totally free
- MendEnterprise is a custom solution for organizations with 11 or more providers
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Luma Health

Founded

2015

Country

United States

Website

www.lumahealth.io

Vendor Details

Company Name

Mend

Founded

2014

Country

United States

Website

www.mend.com

Product Features

Appointment Reminder

Appointment Scheduling Yes 
Calendar Management Yes 
Call Reminders No 
Email Reminders Yes 
Online Booking Yes 
Payment Reminders Yes 
Recurring Appointments Yes 
Rescheduling Yes 
SMS Messaging Yes 
Two-Way Messaging Yes 

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database Yes 
Group Scheduling Yes 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments No 
Recurring Appointments Yes 
Room Booking Management No 

Medical Scheduling

Appointment Management Yes 
Billing & Invoicing No 
Drag & Drop Yes 
Facility Scheduling No 
Multi-Location Yes 
No-Show Tracking Yes 
On Call Scheduling No 
Patient Records Yes 
Patient Scheduling Yes 
Physician Management Yes 
Recurring Appointments Yes 
Self Service Portal Yes 
Staff Scheduling No 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record No 
Progress Tracking Yes 
Self Management Yes 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders Yes 
SMS Messaging Yes 

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Telemedicine

Appointment Reminders No 
Appointment Scheduling No 
Chat / Messaging No 
E-Prescribing No 
For Medical Purposes No 
HIPAA Compliant No 
Multi-Provider Practice No 
Online Forms No 
Patient Queue Management No 
Practice Management No 
Remote Treatment Plans No 
Teleradiology No 
Video Conferencing No 

Vaccine Management

Adverse Reaction Reporting No 
Alerts / Notifications No 
Appointment Reminders No 
Billing No 
Communication Tools No 
Dose Tracking No 
For Governments No 
Immunization Proof No 
Inventory Management No 
Predictive Analytics No 
Scheduling No 
Virtual Waiting Room No 

Product Features

Medical Scheduling

Appointment Management No 
Billing & Invoicing No 
Drag & Drop No 
Facility Scheduling Yes 
Multi-Location No 
No-Show Tracking Yes 
On Call Scheduling Yes 
Patient Records No 
Patient Scheduling Yes 
Physician Management No 
Recurring Appointments Yes 
Self Service Portal No 
Staff Scheduling Yes 

Mental Health

Appointment Reminders Yes 
Appointment Scheduling Yes 
Assessment & Treatment Plans Yes 
Billing & Invoicing No 
Claims Management No 
E-Prescribing No 
EDI No 
EMR / EHR Yes 
HIPAA Compliant Yes 
Inpatient / Residential Yes 
Multi-Provider Practice Yes 
Patient Portal Yes 
Personnel Management No 
Progress Notes Yes 
Single Provider Practice Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal Yes 
Personal Health Record No 
Progress Tracking Yes 
Self Management No 

Patient Portal

Appointment Confirmations Yes 
Appointment Scheduling Yes 
Bill Payment Yes 
Care Plans Yes 
Care Summaries Yes 
EHR-Agnostic Yes 
Health Record Access No 
Intake Forms Yes 
Lab Results No 
Prescription Renewals No 
Secure Messaging Yes 
Video Consultations Yes 

Patient Scheduling

Analytics/Reporting No 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access No 
Notifications/Alerts No 
Online Scheduling No 
Patient Communications No 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders No 
SMS Messaging No 

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments Yes 
Online Payments Yes 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Telemedicine

Appointment Reminders Yes 
Appointment Scheduling Yes 
Chat / Messaging Yes 
E-Prescribing Yes 
For Medical Purposes Yes 
HIPAA Compliant Yes 
Multi-Provider Practice Yes 
Online Forms Yes 
Patient Queue Management Yes 
Practice Management Yes 
Remote Treatment Plans Yes 
Teleradiology No 
Video Conferencing Yes 

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