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Description

Luciq is an advanced mobile observability platform powered by AI, tailored for app developers and enterprises, enabling them to effectively monitor, diagnose, and enhance mobile applications with ease. This comprehensive solution integrates bug reporting, crash analytics, session replay, and performance monitoring within a single SDK that accommodates Android, iOS, web, and hybrid applications. Users can collect extensive device logs, network traces, annotated screenshots, videos, and user feedback, while machine learning automatically correlates events and errors to prioritize issues based on their impact. By offering developers insights into user sessions where problems occurred, they can replicate defects through replay and expedite issue resolution via integrations with tools like JIRA, Slack, Zapier, and Zendesk. Luciq's “Agentic Mobile Observability” methodology not only highlights the most pressing issues but also identifies potential root causes and suggests remediation strategies, empowering teams to boost their efficiency, enhance application stability, and improve the overall user experience. Ultimately, this platform transforms the way teams approach mobile app development and maintenance, ensuring they stay ahead of potential challenges.

Description

UserX is a cutting-edge UX analytics platform that provides growth-oriented insights for mobile app teams. Our comprehensive suite of tools, including session recordings, heatmaps, and conversion funnels, empowers companies to gain a deep understanding of user behavior and make data-driven decisions. Session recordings allow you to gain valuable insights into user behavior by closely monitoring and analyzing their interactions with your app. Heatmaps provide a comprehensive understanding of user interactions on every application screen, enabling you to identify the interface elements that are most appealing to users, as well as those that are being overlooked or ignored. Conversion funnels help you determine the stage in the application funnel where users are dropping off and identify the reasons for churn. Crash replays enable you to identify and reproduce technical errors, allowing for quicker resolution of technical bugs. With fast and comprehensive analytics of UserX, companies can easily identify areas of improvement and unlock new growth opportunities. The platform is designed to help brands understand user behavior, track essential metrics, and optimize app's performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Apple iOS Yes 
AppsFlyer No 
Asana Yes 
Azure DevOps Yes 
Basecamp Yes 
Crashlytics No 
Firebase No 
Flutter Yes 
Freshdesk Yes 
GitHub Yes 
GitLab Yes 
Google Cloud Identity Yes 
Manuscript AI Yes 
New Relic Yes 
Opsgenie Yes 
PagerDuty Yes 
ServiceNow Yes 
Shortcut Yes 
Slack Yes 
Teamwork CRM Yes 

Integrations

Apple iOS No 
AppsFlyer Yes 
Asana No 
Azure DevOps No 
Basecamp No 
Crashlytics Yes 
Firebase Yes 
Flutter No 
Freshdesk No 
GitHub No 
GitLab No 
Google Cloud Identity No 
Manuscript AI No 
New Relic No 
Opsgenie No 
PagerDuty No 
ServiceNow No 
Shortcut No 
Slack No 
Teamwork CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$299 per month
Free Trial Plan: - 100 000 monthly session recordings - 2 user licenses - 2 apps - free for 14 days

Starter Plan: - 100 000 monthly session recordings - 5 user licenses - 2 apps - Priority support

Premium Plan: - 250 000 monthly session recordings - 10 user licenses - 5 apps - Sampling / Recording rules

Enterprise Plan: - Unlimited session recordings - Customer Success Manager - Analytic Consultations - Contact UserX for providing details and custom plans
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Luciq

Country

United States

Website

www.luciq.ai/

Vendor Details

Company Name

UserX

Founded

2018

Country

United Arab Emirates

Website

userx.pro/

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management No 
Workflow Management No 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Product Features

Heatmap

Behavioral Mapping No 
Dashboard No 
Dynamic Maps No 
Element Analytics No 
Embeddable Maps No 
For Sales No 
For Science No 
Radial Mapping No 
Territorial Mapping No 
Website Analytics No 

Mobile App Analytics

A/B Testing No 
Channel Attribution No 
Cohort Analysis No 
Funnel Analysis No 
In-App Events Tracking No 
Push Notifications No 
Retention Tracking No 
Revenue Tracking No 
Uninstall Tracking No 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

UX

Animation No 
For Mobile Yes 
For Websites No 
Heatmaps Yes 
Prototyping No 
Screen Activity Recording Yes 
Unmoderated Testing Yes 
Usability Testing Yes 
User Journeys Yes 
User Research Yes 

Alternatives

Alternatives

Bugfender Reviews

Bugfender

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