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Description
Fusion transforms siloed data into unique insights for each user. Lucidworks Fusion allows customers to easily deploy AI-powered search and data discovery applications in a modern, containerized cloud-native architecture. Data scientists can interact with these applications by using existing machine learning models. They can also quickly create and deploy new models with popular tools such as Python ML and TensorFlow. It is easier and less risk to manage Fusion cloud deployments. Lucidworks has modernized Fusion using a cloud-native microservices architecture orchestrated and managed by Kubernetes. Fusion allows customers to dynamically manage their application resources according to usage ebbs, flows, and reduce the effort of deploying Fusion and upgrading it. Fusion also helps avoid unscheduled downtime or performance degradation. Fusion supports Python machine learning models natively. Fusion can integrate your custom ML models.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Marketo Engage
No
Apache Solr
No
Canopy
Yes
Confluence
No
Contentful
No
Discourse
No
GitHub
No
Google Cloud Discovery AI
Yes
Guru
No
Higher Logic Vanilla
No
Integrations
Adobe Marketo Engage
Yes
Apache Solr
Yes
Canopy
No
Confluence
Yes
Contentful
Yes
Discourse
Yes
GitHub
Yes
Google Cloud Discovery AI
No
Guru
Yes
Higher Logic Vanilla
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Lucidworks
Founded
2007
Country
United States
Website
lucidworks.com
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
eCommerce Personalization
A/B Testing
No
Abandoned Cart Email
No
Dynamic Pricing
No
Offers & Discounts Notifications
No
Personalized Site Navigation
No
Product Recommendations
No
Reporting / Analytics
No
Social Insights
No
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
No
Full Text Search
Yes
Fuzzy Search
No
Indexing
Yes
Text Analytics
No
eDiscovery
No
Insight Engines
AI / Machine Learning
No
Augmented Analytics
No
Data Aggregation
No
Data Classification
No
Data Extraction
No
Data Source Connectors
No
Full Text Search
No
Intent Recognition
No
Multiple Data Sources
No
Search / Filter
No
Sentiment Analysis
No
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
