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Average Ratings 8 Ratings

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support

Description

Lucidspark serves as a collaborative virtual whiteboard, enabling teams to unite and transform their most innovative concepts into tangible outcomes. It allows you to capture and share ideas on a versatile digital canvas that meets your creative needs. Exchange concepts, build upon one another’s insights, and provide constructive feedback to refine and enhance your proposals. By converting your brainstormed ideas into a structured list of actionable steps, you can generate momentum and maintain progress. The platform facilitates connection among team members, ensures the security of sensitive information, and adapts to your business's evolving requirements. It integrates smoothly with the tools you already use, promoting effective communication and improved visibility. Moreover, you can take the promising concepts developed in Lucidspark and turn them into practical applications through workflows and process documents created in Lucidchart. Every innovative idea begins with a single thought, and you can receive immediate notifications in Slack to keep you informed about every comment, share, and request, ensuring that you never miss an opportunity for collaboration. With its user-friendly interface and comprehensive features, Lucidspark is a powerful tool for any team looking to enhance their creative process.

Description

Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply is a tool to create customer journey maps and analyze the customer experience, step by step. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is even faster. Keep track of those in the portfolio graph of your workspace, which helps you to keep an overview and prioritize. Users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asana No 
Azure DevOps No 
CloudNuro Yes 
Figma No 
Google Analytics No 
Google Cloud Operations Suite No 
Google Drive Yes 
Jira No 
Linear No 
Lucidchart Yes 
Microsoft 365 No 
Microsoft OneDrive No 
Microsoft SharePoint No 
Miro No 
Slack Yes 
Tableau No 
Trello No 
YouTube No 
Zoom Yes 
monday AI work platform No 

Integrations

Asana Yes 
Azure DevOps Yes 
CloudNuro No 
Figma Yes 
Google Analytics Yes 
Google Cloud Operations Suite Yes 
Google Drive No 
Jira Yes 
Linear Yes 
Lucidchart No 
Microsoft 365 Yes 
Microsoft OneDrive Yes 
Microsoft SharePoint Yes 
Miro Yes 
Slack No 
Tableau Yes 
Trello Yes 
YouTube Yes 
Zoom No 
monday AI work platform Yes 

Pricing Details

$7.95 per user per month
Free Trial Yes 
Free Version Yes 

Pricing Details

€390.00/year
We offer 4 pricing tiers:
- free plan
- repository (€390.00/year)
- framework (€690.00/year)
- governance (€990.00/year)
Also we offer a discount for NGOs, educational purposes, and public services.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Lucid

Founded

2010

Country

United States

Website

lucidspark.com

Vendor Details

Company Name

Smaply

Founded

2012

Country

Austria

Website

www.smaply.com

Product Features

Collaboration

Brainstorming Yes 
Calendar Management No 
Chat / Messaging Yes 
Contact Management No 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control Yes 
Video Conferencing No 

Idea Management

Activity Dashboard No 
Brainstorming Yes 
Collaboration Yes 
Creator Tracking Yes 
Idea Ranking Yes 
Project Tracking Yes 
Status Tracking Yes 

Project Management

Agile Methodologies Yes 
Budget Management No 
Client Portal No 
Collaboration Tools Yes 
Cost-to-Completion Tracking No 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management No 
Resource Management Yes 
Time & Expense Tracking No 
Traditional Methodologies No 

Strategic Planning

Budgeting & Forecasting No 
Dashboard No 
Goal Setting / Tracking Yes 
Idea Management Yes 
KPIs No 
Modeling & Simulation No 
Roadmapping Yes 
Scenario Planning Yes 
Scorecards No 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration Yes 
Process Change Tracking No 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management Yes 

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles Yes 
Customer Segmentation No 
Data Integration Yes 
Data Matching No 
GDPR Compliance Yes 
Personalization No 
Predictive Modeling No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics No 
Surveys & Feedback No 
Templates Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management No 

Customer Success

Account Alerts No 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding Yes 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Experience Management

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles Yes 
Experience Management Yes 
Recommendation Engine No 
Website Personalization No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection Yes 
Customer Guidance Yes 
Customer Journey Analytics Yes 
Data Export Yes 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis Yes 
Touchpoint Analytics Yes 
User Segmentation Yes 

UX

Animation No 
For Mobile No 
For Websites No 
Heatmaps No 
Prototyping Yes 
Screen Activity Recording No 
Unmoderated Testing No 
Usability Testing No 
User Journeys Yes 
User Research Yes 

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