Average Ratings 0 Ratings
Average Ratings 3 Ratings
Description
The rapid growth of cloud services and object storage made it clear to LucidLink founders that old technology was not being applied to a new paradigm. To fully take advantage of cloud object storage benefits, a new system needed to be developed. Old technologies that were "cloud-enabled", didn't work. LucidLink was founded in 2009 by two storage and file system experts with a clear vision to change the way cloud object storage is used. A new cloud paradigm required a revolutionary technology that was built from the ground up. LucidLink Filespaces, a cloud-native filesystem, is specifically designed for high latency environments. It increases performance, reduces data movement costs, and provides governance. Users can stream data directly from cloud without the need to download and synchronize. LucidLink is a leader in cloud storage and services, providing a secure file system that is specifically designed for cloud computing environments.
Description
isLucid is a voice automation platform built for organizations that handle large volumes of phone-based interactions and want to reduce dependency on traditional call center staffing. Instead of scripted IVR systems, it uses AI-driven voice agents capable of managing real-time, multi-step conversations.
The platform is used to automate repetitive call workflows such as support inquiries, appointment coordination, order status checks, lead screening, confirmations, reminders, and outbound follow-ups. Calls are processed concurrently, eliminating queues and enabling continuous availability without manual intervention.
At the core of isLucid is a real-time Voice AI engine responsible for speech recognition, intent resolution, and dialogue control across multiple languages. Conversation behavior adapts based on historical interaction data rather than static scripts.
Operational visibility is provided through Smart Analytics, which exposes call outcomes, structured conversation data, sentiment indicators, and performance metrics. These insights are used to refine conversation logic and improve accuracy over time.
isLucid supports deployments across cloud and on-premise environments. For security-sensitive use cases, the Physical Agent Box enables fully local execution inside a customer-controlled data center with no external cloud dependency.
The platform integrates with existing enterprise systems via APIs and is used in sectors such as healthcare, financial services, telecommunications, insurance, retail, real estate, and BPO operations where reliability, compliance, and scalability are critical.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Azure DevOps
No
Imaginario
Yes
Jira
No
Microsoft Teams
No
Orange Logic OrangeDAM
Yes
Zapier
No
Integrations
Azure DevOps
Yes
Imaginario
No
Jira
Yes
Microsoft Teams
Yes
Orange Logic OrangeDAM
No
Zapier
Yes
Pricing Details
$12 per TB per month
Free Trial
Yes
Free Version
No
Pricing Details
Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
LucidLink
Founded
2016
Country
United States
Website
www.lucidlink.com
Vendor Details
Company Name
Lucid Agreements
Founded
2020
Country
Lithuania
Website
islucid.com
Product Features
Cloud Storage
Access Control
Yes
Archiving & Retention
Yes
Backup
Yes
Data Migration
Yes
Data Synchronization
Yes
Encryption
Yes
File Sharing
Yes
Version Control
No
Product Features
Meeting
Action Item Tracking
No
Agenda Management
No
Attendee Management
No
Board Meetings
No
Committee Meetings
No
Internal Meetings
No
Invitation Management
No
Legislative Meetings
No
Materials Management
No
Meeting Feedback
No
Meeting Preparation Tools
No
Meeting Room Booking
No
Minutes Management
No
Post-Meeting Tools
No
Scheduling
No
Travel Management
No
Voting Management
No
Task Management
Collaboration
No
Create Subtasks
No
Gamification
No
Gantt Charts
No
Mobile Access
No
Percent-Complete Tracking
No
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
No
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
No
To-Do List View
No
Team Communication
Activity / News Feed
Yes
Audio Calls
No
Calendar Management
No
Chat / Messaging
No
Discussion Threads
No
File Sharing
No
Mobile Access
No
Push Notifications
No
Search
No
Surveys & Feedback
No
Task Management
No
Video Conferencing
No
Transcription
AI / Machine Learning
Yes
Annotations
No
Audio/Video File Upload
Yes
Automatic Transcription
Yes
Collaboration Tools
Yes
File Sharing
No
For Manual Transcription
Yes
Full Text Search
No
Multi-Language Support
Yes
Natural Language Processing (NLP)
Yes
Playback Controls
No
Speech Recognition
Yes
Subtitles
No
Text Editor
Yes
Timecoding
No