Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The rapid growth of cloud services and object storage made it clear to LucidLink founders that old technology was not being applied to a new paradigm. To fully take advantage of cloud object storage benefits, a new system needed to be developed. Old technologies that were "cloud-enabled", didn't work. LucidLink was founded in 2009 by two storage and file system experts with a clear vision to change the way cloud object storage is used. A new cloud paradigm required a revolutionary technology that was built from the ground up. LucidLink Filespaces, a cloud-native filesystem, is specifically designed for high latency environments. It increases performance, reduces data movement costs, and provides governance. Users can stream data directly from cloud without the need to download and synchronize. LucidLink is a leader in cloud storage and services, providing a secure file system that is specifically designed for cloud computing environments.
Description
LucidVueCX compiles and evaluates all forms of customer interactions, such as voice calls, social media engagements, online reviews, and more, spanning both digital and live agent platforms. By delving into these in-depth conversations, executives gain a comprehensive understanding of their customer demographics, enabling them to observe, assess, and influence customer dialogues to improve productivity, mitigate risks, and enhance media efficiency. Each interaction from consumers provides valuable feedback and ideas that can drive revenue, yet a significant portion of this input often goes unacknowledged or is buried within siloed KPIs and dispositions, causing critical insights to be overlooked. LucidVueCX's advanced linguistic models automatically scrutinize incoming data, identifying patterns and essential keywords within customer dialogues, thus translating them into deeper insights that can guide CX transformation initiatives. Furthermore, the automated real-time identification of key terms and important remarks from client interactions can act as "early warning" signals for changes in customer sentiment, allowing businesses to adapt proactively. This capability not only enhances responsiveness but also ensures that every customer voice is heard and valued in the overall strategy.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Marketplace
No
Amazon
No
Amazon Web Services (AWS)
No
Imaginario
Yes
Orange Logic OrangeDAM
Yes
YouTube
No
Integrations
AWS Marketplace
Yes
Amazon
Yes
Amazon Web Services (AWS)
Yes
Imaginario
No
Orange Logic OrangeDAM
No
YouTube
Yes
Pricing Details
$12 per TB per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
LucidLink
Founded
2016
Country
United States
Website
www.lucidlink.com
Vendor Details
Company Name
Ignite Tek
Country
United States
Website
www.ignite-tek.com/lucid.html
Product Features
Cloud Storage
Access Control
Yes
Archiving & Retention
Yes
Backup
Yes
Data Migration
Yes
Data Synchronization
Yes
Encryption
Yes
File Sharing
Yes
Version Control
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No