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features
design
support

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Write a Review

Description

The rapid growth of cloud services and object storage made it clear to LucidLink founders that old technology was not being applied to a new paradigm. To fully take advantage of cloud object storage benefits, a new system needed to be developed. Old technologies that were "cloud-enabled", didn't work. LucidLink was founded in 2009 by two storage and file system experts with a clear vision to change the way cloud object storage is used. A new cloud paradigm required a revolutionary technology that was built from the ground up. LucidLink Filespaces, a cloud-native filesystem, is specifically designed for high latency environments. It increases performance, reduces data movement costs, and provides governance. Users can stream data directly from cloud without the need to download and synchronize. LucidLink is a leader in cloud storage and services, providing a secure file system that is specifically designed for cloud computing environments.

Description

LucidVueCX compiles and evaluates all forms of customer interactions, such as voice calls, social media engagements, online reviews, and more, spanning both digital and live agent platforms. By delving into these in-depth conversations, executives gain a comprehensive understanding of their customer demographics, enabling them to observe, assess, and influence customer dialogues to improve productivity, mitigate risks, and enhance media efficiency. Each interaction from consumers provides valuable feedback and ideas that can drive revenue, yet a significant portion of this input often goes unacknowledged or is buried within siloed KPIs and dispositions, causing critical insights to be overlooked. LucidVueCX's advanced linguistic models automatically scrutinize incoming data, identifying patterns and essential keywords within customer dialogues, thus translating them into deeper insights that can guide CX transformation initiatives. Furthermore, the automated real-time identification of key terms and important remarks from client interactions can act as "early warning" signals for changes in customer sentiment, allowing businesses to adapt proactively. This capability not only enhances responsiveness but also ensures that every customer voice is heard and valued in the overall strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace No 
Amazon No 
Amazon Web Services (AWS) No 
Imaginario Yes 
Orange Logic OrangeDAM Yes 
YouTube No 

Integrations

AWS Marketplace Yes 
Amazon Yes 
Amazon Web Services (AWS) Yes 
Imaginario No 
Orange Logic OrangeDAM No 
YouTube Yes 

Pricing Details

$12 per TB per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LucidLink

Founded

2016

Country

United States

Website

www.lucidlink.com

Vendor Details

Company Name

Ignite Tek

Country

United States

Website

www.ignite-tek.com/lucid.html

Product Features

Cloud Storage

Access Control Yes 
Archiving & Retention Yes 
Backup Yes 
Data Migration Yes 
Data Synchronization Yes 
Encryption Yes 
File Sharing Yes 
Version Control No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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