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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

An email summary designed for every member of your Slack workspace. This tool ensures that the value of your community reaches its members directly, boosting engagement and revealing their interests. Discover the untapped potential within your Slack community. Your members are often too busy to stay updated on Slack conversations. With Lowdown, you can present your most valuable content in a new format that ensures they remain informed. It's a refreshing approach to engagement that automatically enhances participation. Lowdown helps highlight the exciting developments within your community through a comprehensive email digest. Each entry includes a link back to the original post in Slack, providing an easy route for members to return and interact. Elevate your community dynamics with actionable insights that shed light on your members' preferences. Gain a clearer understanding of which channels resonate most, enabling you to focus your development efforts effectively. The process is simple: invite everyone with just one click, tailor digests for specific individuals, and share a ready-to-use message across any channel or via direct messages. You can even send invitations to new members seamlessly.

Description

Risotto is an innovative platform powered by AI that serves as an IT help desk, specifically tailored to enhance IT service management within the Slack environment. This solution empowers organizations to alleviate the burden on IT staff, boost service efficiency, and ensure compliance, all while functioning seamlessly in Slack. By integrating with popular tools such as Slack, Jira, and Okta, Risotto effectively removes the delays associated with traditional IT and HR support requests. It carefully monitors software access requests and autonomously resolves tickets, while also providing escalation to team members with relevant information for cases that require human intervention. Additionally, Risotto aids users in troubleshooting issues it has previously encountered by guiding them through a step-by-step resolution process. Consequently, IT and HR teams are liberated to concentrate on more strategic initiatives. Offering a superior, faster, and more secure support experience, Risotto caters to the needs of organizations of all sizes and ensures efficiency across the board. Ultimately, Risotto not only transforms IT support but also empowers employees to resolve issues independently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Confluence No 
Freshservice No 
Google Drive No 
Google Workspace No 
Jira No 
Notion No 
Okta No 

Integrations

Slack Yes 
Confluence Yes 
Freshservice Yes 
Google Drive Yes 
Google Workspace Yes 
Jira Yes 
Notion Yes 
Okta Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ahoyy

Country

United Kingdom

Website

getlowdown.com

Vendor Details

Company Name

Risotto

Country

United States

Website

tryrisotto.com

Product Features

Productivity

Collaboration No 
Database Creation No 
Document Creation No 
File Sharing No 
Notes Management No 
Office Suite No 
Presentation Tools No 
Project Management No 
Task Management No 
Team Chat No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Alternatives

Alternatives

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